Results 1 to 4 of 4
  1. #1
    Join Date
    Feb 2004
    Location
    Midwest
    Posts
    9,937

    Angry

    Somebody sent this to me.

    A lady died this past January, and Citibank billed her for
    February and March for their annual service charges on her
    credit card, and added late fees and interest on the monthly
    charge. The balance had been $0.00, now somewhere around $60.00.

    A family member placed a call to Citibank.

    Here is the exchange:

    Family Member: "I am calling to tell you she died in January."

    Citibank: "The account was never closed and the late fees and charges still apply."

    Family Member: "Maybe, you should turn it over to collections."

    Citibank: "Since it is two months past due, we may do that."

    Family Member: So, what will they do when they find out she is dead?"

    Citibank: "Either report her account to frauds division or report her to the credit bureau, maybe both!"

    Family Member : "Do you think God will be mad at her?"

    Citibank: "Excuse me?"

    Family Member : "Did you just get what I was telling you the part about her being dead?"

    Citibank: "Sir, you'll have to speak to my supervisor."

    Supervisor gets on the phone:

    Family Member: "I'm calling to tell you, she died in January."

    Citibank: "The account was never closed and late fees and charges still apply."

    Family Member : "You mean you want to collect from her estate?"

    Citibank: (Stammer ) "Are you her lawyer?"

    Family Member : "No, I'm her great nephew."

    Citibank : "Could you fax us a certificate of death?"

    Family Member: "Sure." (Fax number is given)
    After they get the fax:

    Citibank: "Our system just isn't setup for death. I don't know what more I can do to help."

    Family Member : "Well, if you figure it out, great! If not, you could just keep billing her. I don't think she will care."

    Citibank : "Well, the late fees and charges do still apply."
    (What is wrong with these people?!? )

    Family Member: "Would you like her new billing address?"

    Citibank: "That might help."

    Family Member : " Odessa Memorial Cemetery ,Highway 129, Plot Number 69."

    Citibank: "Sir , that's a cemetery!"

    Family Member : "What do you do with dead people on your planet?"

  2. #2
    Join Date
    Aug 2004
    Location
    Los Angeles, CALIFA
    Posts
    1,134
    How far In Advanced do you recommend I cancel my cards?
    Do as I say, not as I do

  3. #3
    Join Date
    Jun 2003
    Location
    Hell Hole Swamp
    Posts
    4,180
    Better idea, cancel them now

  4. #4
    Join Date
    Sep 2005
    Posts
    1,887

    I GOTTA KNOW


    * * *did they classify her as a DEADBEAT

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Comfortech Show Promo Image

Related Forums

Plumbing Talks | Contractor Magazine
Forums | Electrical Construction & Maintenance (EC&M) Magazine
Comfortech365 Virtual Event