Good evening. This site might be the best thing that could have happened to me. Glad I found it. An electrician by trade, I have joined a rapidly growing convenience retailer's facilities department whose buildings are a hot mess as far as HVAC and refrigeration. As part of the "new regime" I have to make recommendations get this under control.
Why can't I find a contractor that seems even somewhat well versed with an Emerson/CPC Einstein 2 (E2) Controller? Is this thing that complicated, uncommon, a piece of junk? Should I vet something new? I hear, "Its an Emerson issue" far more than I should...or do I?
I like the idea of a more complete building controller--lighting controls, flex combiners. Hell, I can wire this E2 to a carwash and pull data on gantry function, fan speed, you name it--but if my HVAC guys can't work with it at 11 PM on Saturday night, why should I have it? (Although somebody knows how to delete and/or bypass applications...and it isn't me.)
We've dropped several contractors--good sized outfits with some hard workers--because they are helpless with this controller. The problems are mainly with service, new builds usually go fine.
Any advice would be appreciated. Thank you.