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  1. #1
    Join Date
    Aug 2012
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    Three make that two questions???

    1. Why do HVAC buisiness owners think it/s okay to give ALL prices on the phone???
    2. Why do HVAC customers find it hard to believe There is no value in a cheap price?
    It's not if your doing it right it's whether your doing the right thing that is important.

  2. #2
    Join Date
    Feb 2004
    Location
    New Mexico
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    I knew of one contractor that knew his market well enough to quote replacement resi stuff.
    Saved a lot of time and he did well. A problem I see with this is he probably sold few upgrades.

    As far as cheap prices most hvac customers won't know the difference and will think they are
    getting the same thing.
    The reason I quoted Carrier is it had name recognition and hopefully customers would feel they were
    getting more value.
    I should have played the g'tar on the MTV. MK

    You can be anything you want......As long as you don't suck at it.

    SMW Lu49

  3. #3
    Join Date
    Nov 2004
    Location
    up in the hizzy
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    kick your sister on the chin and get it done and over with
    There is not better place for the working men than the union! 100% UA the only HVAC union!

  4. #4
    Join Date
    May 2000
    Location
    Rochester, NY, USA
    Posts
    15,503
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    Quote Originally Posted by toocoolforschool View Post
    1. Why do HVAC buisiness owners think it/s okay to give ALL prices on the phone???
    2. Why do HVAC customers find it hard to believe There is no value in a cheap price?
    "all prices" ????

    (1)are referring to a system quote or replacement parts?

    I generally don't tell a customer anything over the phone, thats just, not only a bad idea, it's bad for business

    (2) your talking a bout two different types of customer. Money Motivated and Value Motivated.

    I could go into a long diatribe about this subject, but I'm to tired
    When you're dead
    you don't know you're dead.
    It's only difficult for others


    It's the same when you're stupid

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