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  1. #1
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    Feb 2012
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    Hmm When the manufacturer becomes the competition.

    Has anyone experienced this? I've been working on a retrofit project for a six story office building. The plan is to replace 3 Trane air cooled chillers. Somehow the word got back to one of the sales reps at the local Trane office and now they are my supplier 1st and competition 2nd. Just wondering if this kind of thing has happened to others and how it was resolved.

  2. #2
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    Aug 2013
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    Visalia California 93291
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    That has been Tranes MO forever---When we used to order commercial parts they would ask for a serial # so they could find out where the repair was and they would go in

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  4. #3
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    Aug 2009
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    Maine
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    Sounds like Trane lacks any integrity.
    Quote Originally Posted by DiagnosticDale View Post
    Has anyone experienced this? I've been working on a retrofit project for a six story office building. The plan is to replace 3 Trane air cooled chillers. Somehow the word got back to one of the sales reps at the local Trane office and now they are my supplier 1st and competition 2nd. Just wondering if this kind of thing has happened to others and how it was resolved.

  5. Likes lkapigian liked this post
  6. #4
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    May 2000
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    Indianapolis, IN, USA
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    Isn't that common in commercial with all brands?

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  8. #5
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    Jun 2014
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    Dover, DE
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    Common issue.
    I called the Trane office yesterday for some Intellapak parts. When they looked up the serial number the guy on the phone asked if all 8 units were still there and were they running.
    I told him we were replacing them all with Goodman
    I havent failed. Ive just found 10,000 ways that wont work. - Thomas Edison

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  9. #6
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    Feb 2004
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    New Mexico
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    Quote Originally Posted by BaldLoonie View Post
    Isn't that common in commercial with all brands?
    I've only seen it here with Trane but were a small State.
    I should have played the g'tar on the MTV. MK

    You can be anything you want......As long as you don't suck at it.

    SMW Lu49

  10. #7
    Join Date
    Feb 2010
    Location
    Newnan Ga,
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    We had that happen on a captive air hood system Scrubber on a parking deck
    We called about parts and the next day customer says they came and left a card and said they could give an estimate for repair.. of course Captive air denied it completly..said they were just following up.

  11. #8
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    I wonder if that would be called a fair trade practice.
    Quote Originally Posted by Grayline View Post
    We had that happen on a captive air hood system Scrubber on a parking deck
    We called about parts and the next day customer says they came and left a card and said they could give an estimate for repair.. of course Captive air denied it completly..said they were just following up.

  12. #9
    Join Date
    Apr 2016
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    When the manufacturer becomes the competition.

    People do that around here too. They start calling around and asking what parts cost. And they will get mad about mark up. Well too bad, that's not unreasonable. And the price will always be close to what I charged anyway, I don't pay retail and that's not the price that John Q. Public is going to be quoted over the phone. And I would rather deal with this than tenants living in homes handled by real estate brokers. You get caught between someone so cheap that they don't want anything but to patch the equipment that is 20+ years old and no one has a part for in town anyway and someone unhappy because they are hot or cold. At times, and they lie. Straight fabricate things to make it look like you don't even care when there is nothing you can do. For any of you just starting? If you have to deal with that never give the tenants information that only the person paying the bill should have no matter how unpleasnt they are, and write EVERYTHING on that servos ticket. What you discovered and any pertinent information such as ( 30 years old and you have to wait.. Not worth the comtrol board that's gonna cost 200 bucks but you were told to replace it and you won't be responsible because it is a problem that you can't see that caused it and it might happen again... Ect. Or eventually it will bite your errrr butt.


    Two wrongs don't make a right but three lefts do.

  13. #10
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    Jan 2008
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    Phoenix Arizona
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    Everybody does that Trane, jci, carrier. Everyone but us that is. I refuse to step on toes...
    "If history repeats itself I am so getting a dinosaur"

  14. #11
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    Apr 2016
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    Quote Originally Posted by lytning View Post
    Sounds like Trane lacks any integrity.
    Yea, that is totally unethical unless perhaps they called them in and even then if they are your supplier then good sense says that they turn it down. When I work for a company my family and very close personal friends I have know for years are the only people I do a/c work for. My tools and time belong to me and I will do what I want within certain guidelines but I am not going to compete with someone I work for. And there are two or three people that have been following me around for years that I work for at times now. Some companies have the mindset that even that is unacceptable. They won't hire me though I tell them up front so they know. I will do what I want anyway so no use in having trouble later... Those people wouldn't call a company anyway.


    Two wrongs don't make a right but three lefts do.

  15. #12
    Join Date
    Feb 2012
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    San Antonio Tx
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    Well at this point we are still waiting for a decision and the building is operating at less than 50% capacity so we will see how this plays out. The only good news is our summer has started with mild temps. I'm considering writing a letter to the sales reps to vent my frustrations but its probably just a waste of my time. I'll keep you all posted when something happens.

  16. #13
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    Nov 2006
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    Southeastern Pa
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    Quote Originally Posted by lkapigian View Post
    That has been Tranes MO forever---When we used to order commercial parts they would ask for a serial # so they could find out where the repair was and they would go in
    Did you tell them the number?
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