What does your shop do to improve production of the service mechanics?
I have seen service managers who got their hands dirty.
I have seen Safety Managers who visited all the men and discussed issues with them.
I have seen regular mechanics selected to talk with the men and see what is needed to improve things across the board.
Does your shop do anything to make it easier on the field service mechanics? Or do they simply expect everyone to speak directly to the owner to get improvements/results?