Needed a 10 seer coil. They had it. Got it though Johnstone. On the way they said which is what I had my guy tell the customer. One week later, no coil. I call. Miraculously it left Texas that day on FedEx. Ever wonder why it just left whenever you do a follow up call? I had already gotten and paid the bill. So it comes. Drain pan busted. Lucky it was horizontal.