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10-29-2012, 05:10 PM #27Regular Guest
- Join Date
- Jul 2011
10-29-2012, 05:39 PM #28
Word off mouth is by far the best for a small company, so as well as looking after your clients with good service, also look after your suppliers (they are people to!)as it is likely that these people, will often be asked "who should we use as a contractor" by potential clients.
10-30-2012, 10:22 AM #29Regular Guest
- Join Date
- Aug 2012
- West Palm Beach, FL
If you have the money and tools to start a business, why wouldnt you? Even though the economy is slow if you have a great service, something that will set you apart, and marketing you will have no problems. Confidence is key. Believe it and achieve it.
10-30-2012, 03:13 PM #30New Guest
- Join Date
- Oct 2012
There is no time like the present.
If you do quality work at a reasonable price you will always have work. Do not compromise. clean up after yourself, stay educated on the latest methods etc. Some tips from personal experience.
Do not hire family members that have not been able to keep a job elsewhere. It never works out. You cant fire them without having to hear about it even if they are worthless, and they always think that you owe them something.
Don't make the mistake of lowering your price just to meet someone else's price. Sell yourself on quality, not price. You know what you need to make to make a profit. No sense working for nothing.
Only use quality equipment. If the equipment breaks down it is a multiple loss to you. This brings me back to a question for you. What is a decent brand of residential split system? All I hear from people who do HVAC work is that its all in the installation, like its rocket science or something. I am going to replace my own system. I am very good at soldering, sheet metal and electricity, and I am reading up on HVAC. All I see on the web is HVAC guys clapping each other on the back for what appears to me to be crap work. (No cross breaks in plenums, zinc straps on copper, etc etc.) I do quality work, or I dont do it at all, so I would like to know which unit I should buy. I am leaning toward comfortmaker because I hear it is made by Carrier. My neighbor just had a new carrier system installed and the condenser unit looks exactly like comfort maker. Also what about Goodman?
10-30-2012, 03:50 PM #31Regular Guest
- Join Date
- Jun 2012
- Louisville, KY
To OP - I don't know a whole lot about the specifics of operating a business; however I know a ton about warranties. From talking with contractors all the time there are a few key things to remember, among others:
1. If you don't offer a labor agreement/warranty to your customers, there are over 70 home warranty companies that will be more than happy to lock in your customers and send their repair business to your cheapest competitor. It's easier and cheaper to keep a customer than to acquire a new one.
2. Factory authorized extended service plans are generally preferred by consumers as opposed to in-house warranties. They are also much less risky from a state/federal compliance standpoint since you don't need to have an insurance underwriting license on top of all the other stuff you already have to do.
3. If the homeowner has a certificate of coverage with your business contact info on it, they will be calling you first when need arises for 5 or 10 years. Also that pretty much locks them in for annual PM as all warranties require it.
I know a lot of the ins and outs of that side of the business, in case you have questions.
11-01-2012, 04:36 PM #32