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Thread: Manitowoc genius
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06-07-2012, 02:24 PM #1
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Manitowoc genius
This was an emergency call. Maintenance man installed this and couldn't figure out the problem.
I thought the pictures were pretty easy to understand.
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06-07-2012, 04:36 PM #2
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Hahaha .. That's great
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06-07-2012, 04:59 PM #3
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...And did he understand and accept that this call was not covered under the warranty?
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06-07-2012, 05:17 PM #4
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He was not there but they got a bill
I was nice enough to leave the clip washer paper and tape with my invoice
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06-07-2012, 05:29 PM #5
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Wishing all Ice machine service calls were like this.
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06-07-2012, 05:35 PM #6
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He probably never took off the front cover. I've found the yellow tape hoshi puts on their machines in the pump and distribution tubes.
Local 597 Service Fitter
Metal Trade Journeyman
PAY ME NOW OR PAY ME LATER
It was working when I left...
WWFD
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06-07-2012, 05:54 PM #7
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I have to take of the front cover just to make it a little lighter. IY1804A that's a back breaker
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06-08-2012, 07:29 AM #8
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And the best thing is that Hoshi makes sure the tape runs outside the machine so you can see it-as long as you take the front panel off.
Originally Posted by 2sac
Every customer you take for granted today will be someone else's tomorrow.
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06-08-2012, 06:37 PM #9
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Wow, love overtime on easy jobs its like charging extra for being lazy.
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06-19-2012, 09:42 PM #10
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We've ran into quite a few of these. I've got three invoices on my desk currently where customers refuse to pay for our fix, stating that it should be under warranty. Frustrating.
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06-20-2012, 03:08 PM #11
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Got a call from a retired maintenance supervisor to check his old fridge. It wouldn't start and he couldn't figure it out. The fridge was from the days when the thermostat sensed the fresh food not the freezer. No heat on in the garage put the building temp at 20 degrees F. Sorry but that's what these kind of stories always remind of. Anybody else need to be billed to remember better the next year? The ol guy gave me alot of bussiness over the years so I only charged him 10 bucks to make it sting a bit.
Last edited by K_Neil; 06-20-2012 at 03:14 PM. Reason: memory 2nd
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06-22-2012, 11:57 PM #12
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got to to love it , midnight call
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06-23-2012, 11:37 PM #13
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When Hoshizaki first came out with the flapper type bin controls i got several calls where machines would not run when started up. The shipping tape was never taken off to let the flapper hang down. The factory paid me under warranty. But now with things as tight as they are they probably wouldnt since it is really an installation issue.
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