Before i put power back to it after the internal closed i hit it with a hammer a few times. Once it came on there was no doubt she was shot. It sounded all broken apart inside. And no i dont think hes doubting me hes just looking for an explanation for the customer. But the way i see it thats his problem. He sits in the air conditioning all day and talks on the phone. I work in the heat all day and fix people like hims' air conditioning. I figure thats his job and it doesnt concern me.