In February, 06, I bought an Extech kit (TK730) on EBAY that included a EX730 AC/DC Amp Clamp/Multimeter, IR temp Gun, line spliter, non-contact voltage detector, k-type probe and a nice case to put it all in. Paid about 2 bucks for it new. I played with the features and learned how to use it according to the instructions and everything was fine. I am not yet in the field so I am putting my tools together to start my HVAC contracting business. Last week I went to use it for the first time to test power to my father well pump in Ocala and it failed!?!? It displayed OL and beeped continously. I wasn't happy.
I called the guys I bought it from and they said Extech would take care of it but I would be better off doing it myself instead of sending it to them. I called Extech and they asked me to FAX the invoice to them and throw the old unit away! A new one is in the mail!
That is great customer service!