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Thread: New Install

  1. #1
    Join Date
    Jul 2006
    Posts
    6

    Frown

    I purchased a American Standard 13 seer, 2.5 AC/Gas Air Handler, model number ZA7B3030A1000. They finished the install on a Friday, that evening I even had to shut it off when the house was at 75 because it was cool. That Sat it froze up. They came back out on Monday and said the first guy didn't put enough freon in. They recharge it with more freon and then my thermostat starting cutting off so we replaced it with a Honeywell 8000. The unit then wasn't getting cold enough, so then they said my TxValue needing replacing, so they did and recharges the freon again. But, the air coming out of the vents is still only about 10 degrees colder then the room temp in the am and 7 degrees in the afternoon. So by noon or so the house temp is shooting up to 80 and running on day. It was 87 outside and inside was 80. Now they are saying it is the compressor and they are going to replace it on Monday. Any thoughts or comments on whether it is the compressor or if something else may be going on?

  2. #2
    Join Date
    Aug 2002
    Location
    Office and warehouse in both Crystal River & New Port Richey ,FL
    Posts
    18,836
    I'd say they are guessing,hopefully I'm wrong.

  3. #3
    Join Date
    May 2000
    Location
    Indianapolis, IN, USA
    Posts
    34,165
    Sounds pretty scary to me. Local A-S suppliers are required to have a factory trained rep on staff. If you can find out where it came from and call them, maybe said rep can get involved. They haven't a clue.

  4. #4
    Join Date
    Jul 2006
    Posts
    88
    i'd say they'll run out of ideas when all the parts have been replaced. No, seriously though, i would find a reputable company to come out and give you a diagnosis that is not a conflict of interest-AT THE COST OF THE INSTALLING COMPANY.

  5. #5
    Join Date
    Jul 2006
    Location
    Southern CT
    Posts
    552
    I hope that you are not paying for any of these callbacks...

  6. #6
    Join Date
    Jul 2002
    Location
    Zelienople, Pa
    Posts
    2,965
    Why did you chose this company initially?

    Low bid?

  7. #7
    Join Date
    Jul 2006
    Posts
    6
    The owner of the company went to school with my son, he also did a install of an ac at my church. I got 7 estimates and his was the lowest but only by 500.00.

    I told them today that I expected the owner to come out and install the compressor.

    I have document each time I have had to call and what they have said to me. So, I am prepared for the worst.

    So you all think I should get another rep to come out and check out the system first.

  8. #8
    Join Date
    Jun 2003
    Location
    Florida
    Posts
    9,548
    You better get someone out there that know's what they're doing.....that many call backs already isn't a good sign.
    If everything was always done "by the book"....the book would never change.

  9. #9
    Join Date
    Jul 2006
    Posts
    6
    Yeah, I just talked to my husband and we are going to get someone to come out a check it out. Question will that interfer with the warranty?

  10. #10
    Join Date
    May 2000
    Location
    Indianapolis, IN, USA
    Posts
    34,165
    As I said above, contact the supplier about the situation. Maybe they will send their tech rep out with the dealer.

  11. #11
    Originally posted by thomlora
    Question will that interfer with the warranty?
    What does your contract state? I would contact the supplier as suggested by BaldLoonie.

  12. #12
    Join Date
    Jan 2004
    Location
    Lancaster PA
    Posts
    68,069
    Originally posted by thomlora
    I got 7 estimates and his was the lowest but only by 500.00.

    That makes it the lowest BID!

    Contractor locator map

    How-to-apply-for-Professional

    How many times must one fix something before it is fixed?

  13. #13
    Join Date
    Jan 2004
    Location
    Here and there
    Posts
    4,804
    lol go with the cheap guy... that pays 500.00 here on a change out would be most the profit after overhead. Hate to say it u got what was comming
    i belong to peta ... people eating tasty animals. all my opinions are just mine.

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