I accidentally posted this as a reply the other day and I think it really should be a new thread. My apologies.
Rheem saga update
Today my contractor came out to measure something on the Rheem rrpl 2.5 ton he installed. It's not the unit specified on our contract and arrived broken. He since fixed the first broken thing and next replaced the fan blade. It now works, but wasn't the one specified on our contract. He said he's doing this for Rheem to get them to take it back as a lemon. I asked him then what my options were: Would I get reimbursed from the contractor or Rheem? He said it was between Rheem and myself. I asked him if he gets reimbursed for what he paid, which I imagine is less than what I paid him. He said no, he's never been reimbursed by a manufacturer except for individual parts. I think I could get the unit replaced and have since discovered that Trane and American Standard make package units with a smaller footprint and lower decibel ratings. My questions are:
Is it worth the hassle and ill will to get it changed?
Is he right that it's between the customer and manufacturer?
Do contractors not get reimbursed from manufacturers if the equipment if faulty?
Is it okay that it sits on loose bricks?
The city inspector passed it but the pavers are under the perimeter and I can just pull one out. I think they did this so they could sit the unit on top of my patio. You can pull out the paver and see there is cement underneath but is doesn't extend to the full dimensions of the unit.
This unit is 3.5 feet from a bedroom window and about five feet from my patio table.
I am really torn about this decision. It's seems wasteful to junk a now-working unit, however it is loud (76 db vs. 71) and large for such a small area. I feel bad for the contractor, who is now mad at me, even though he is the one who put in the wrong unit. The SMUD (utility) program that selected the contractor tells me we have a choice in brands, but the contractor says we don't. Now the SMUD administrator says they don't get involved in disputes between contractors and customers.
Should I just let it go or fight for what I hope would be a be more appropriate unit?