Customer Assurance Manager (HVAC Tech Support)
Location:Carrollton, TX
Job Code:1275
# of Openings:1
Description
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. Carrier Enterprise sells and distributes Carrier, Bryant and Payne residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies throughout the United States, Latin America and Caribbean utilizing 150 locations in 28 states, the Carribean, and Latin America.

We currently have an exciting opportunity within the Central Region for a Customer Assurance Manager. This position is located in Carrollton, TX.

Company Website: carrierenterprise.com

Job Responsibilities
As a Customer Assurance Manager, the selected candidate will deliver post-sales technical support and training of HVAC products to customers and distributors of existing products or supplemental sales. In addition, this person will provide technical training on products as needed and handle high call volume of customer calls in a call center environment. Some overnight travel in assigned territory will be required.

Requirements
Generate strong partnership relationships with sales
Ability to manage multiple priorities
Build strong relationships with internal and external stakeholders
Exceptional communication skills
Proficiency with Microsoft Office applications
Solid understanding of HVAC industry from sales, installation and service views.
Proficient in Conflict resolution
Ability to perform technical training to large audiences.
Professional Personality
Bilingual Spanish is a plus

Education
AA/AS degree or Technical School Training w/ 5-10+ years experience required
BA / BS degree with 2 - 5+ years experience, preferred

Carrier Enterprise is an Equal Opportunity Employer.