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  1. #1
    Join Date
    Jan 2015
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    23 Openings in North America

    Position: Field Service Technician

    Employer
    Captive-Aire Systems, Inc.
    4641 Paragon Park Road
    Raleigh, NC 27616

    Open Locations
    Kingston, Ontario, Canada
    Calgary, Alberta, Canada
    Little Rock, AR
    San Jose, CA
    Riverside, CA
    Oakland, CA
    Northern Miami, FL
    Jacksonville, FL
    Naples, FL
    Chicago, IL
    Kansas City, KS
    Baltimore, MD
    Annapolis, MD
    Plymouth, MN
    Minneapolis, MN
    Bergen County, NJ
    Paterson, NJ
    White Plains, NY
    Pittsburgh, PA
    Salt Lake City, UT
    Roanoke, VA
    Madison, WI
    Milwaukee, WI


    Company Profile
    • Largest US manufacturer of commercial kitchen ventilation technologies
    • Company named 3 years in INC Magazine's 100 fastest growing private companies
    • Continues to be named industry's "Best in Class" for the 14th consecutive year
    • Over 850+ employees company-wide
    • Current manufacturing facilities in NC, OK, CA, PA, IA and FL
    • 90 sales and engineering offices nationwide
    • Financially strong, entrepreneurial, growth oriented company that has dominated the industry for over 30 years

    Qualifications
    • Must have the ability to troubleshoot both low and high voltage wiring
    • Strong knowledge of electrical systems and ability to read commercial wiring schematics
    • Must be a self-starter and possess the ability to work independently
    • Strong mechanical skills
    • Basic computer skills
    • Personable with strong desire to provide excellent customer service
    • Good written and oral communication skills
    • Must be organized
    • Problem solver

    Job Description
    • Provide professional servicing of Captive-Aire equipment to include:
    -Commissioning of new equipment,
    -Scheduled preventative maintenance,
    -Repair, replace and trouble-shoot existing CAS equipment,
    -Provide complete hood and fan test and balance
    • Develop and maintain service schedule
    • Prepare and submit job reports and invoices daily
    • Sell and develop Preventive Maintenance programs to potential and existing customers

    Job Requirements
    • Ability to lift 50 pounds independently
    • Ability to use power and hand tools
    • Work in outside conditions
    • Use of ladders for roof access
    • Sometimes tight working conditions between equipment
    • Air travel required including some overnights for service and training

    Company Provided
    • Paid training on Captive-Aire products and in-house exposure to manufacturing and field operations
    • Certifications as required – Test & Balance, Fire Systems, etc.
    • Generated service leads from local sales office
    • Expense reimbursements
    • Service vehicle and equipment supplied including laptop, iPad, iPhone and gas card

    Benefits
    • 401k with employer match
    • Medical/dental/vision with disability and life upon election of medical
    • Flexible Spending Account (FSA)
    • Paid holidays in addition to paid vacation and sick days (based upon tenure)

    Salary: Base salary plus monthly bonus based upon productivity and profits

    Options for Applying
    Visit our web site to submit your resume, transcripts and references or complete an online application under Careers at: www.captiveaire.com
    • Email resume to: humanresources@captiveaire.com or fax resume to: (919)747-5618

  2. Likes Saturated Suter liked this post
  3. #2
    Join Date
    Feb 2009
    Location
    Fox Lake IL
    Posts
    630
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    So is captiveaire trying to do there work in house and not use out side contractor?

  4. #3
    Join Date
    May 2011
    Location
    Las Vegas, Nevada
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    Quote Originally Posted by GREGHVACGUY View Post
    So is captiveaire trying to do there work in house and not use out side contractor?
    No, we are factory trained service specials that confirm the installation is to design, everything operates within specs, troubleshoot field issues, verify air balance, and commission the jobs if required. We also work with local mechanical contractor to provide them with mechanical pricing on their Captiveaire parts.
    "Quality is never an accident; it is always the result of intelligent effort. The bitterness of poor quality lingers long after the sweetness of low price is forgotten" --- John Ruskin

  5. #4
    Join Date
    May 2011
    Location
    Las Vegas, Nevada
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    Quote Originally Posted by GREGHVACGUY View Post
    So is captiveaire trying to do there work in house and not use out side contractor?
    No, we are factory trained service specialist that confirm the installation is to design, everything operates within specs, troubleshoot field issues, verify air balance, and commission the jobs if required. We also work with local mechanical contractors to provide them with mechanical pricing on their Captiveaire parts.

    Sorry to repeat but I needed to correct my mistakes.
    "Quality is never an accident; it is always the result of intelligent effort. The bitterness of poor quality lingers long after the sweetness of low price is forgotten" --- John Ruskin

  6. #5
    Join Date
    Jan 2015
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    I believe this applies to warranty service.

  7. #6
    Join Date
    May 2011
    Location
    Las Vegas, Nevada
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    Quote Originally Posted by csphillips View Post
    I believe this applies to warranty service.
    It can on occasion but the majority of our service is verification that the end user got what they paid for. It's a great career.
    "Quality is never an accident; it is always the result of intelligent effort. The bitterness of poor quality lingers long after the sweetness of low price is forgotten" --- John Ruskin

  8. #7
    Join Date
    May 2011
    Location
    Las Vegas, Nevada
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    This is a wonderful opportunity for anyone that meets the qualifications.
    "Quality is never an accident; it is always the result of intelligent effort. The bitterness of poor quality lingers long after the sweetness of low price is forgotten" --- John Ruskin

  9. #8
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    Feb 2015
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    WOW! Thanks for sharing the info. Very Useful.

  10. #9
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    Mar 2004
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    SE Michigan
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    Its the salary part that sounds suspicious...like performance based pay.
    “Now the freaks are on television, the freaks are in the movies. And it’s no longer the sideshow, it’s the whole show. The colorful circus and the clowns and the elephants, for all intents and purposes, are gone, and we’re dealing only with the freaks.” - Jonathan Winters

  11. #10
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    May 2011
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    Las Vegas, Nevada
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    Quote Originally Posted by coolwhip View Post
    Its the salary part that sounds suspicious...like performance based pay.
    Actually, the salary is substantial. More like... Performance based bonuses.
    "Quality is never an accident; it is always the result of intelligent effort. The bitterness of poor quality lingers long after the sweetness of low price is forgotten" --- John Ruskin

  12. #11
    Join Date
    Feb 2013
    Location
    U.S.A
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    are you a salesman or a tech? people w/experience need structure, as most have family's etc, good luck, I pay my top tier tech's 45hr, midway 22-30, helpers 14-19....there it is, no guess work, one day on job, ill know where they fit, and that's that??,,,,,and I offer commissions on top, on new sold work, or jobs brought in from outside, 10% after material and labor taken out is given to tech...You have to state salary if you want real guys, being vague like that , good luck getting good guys, I don't gamble, and that's what it sounds like, and than you get into why did he get that job and not me,yadda yadda yadda,not us...

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  14. #12
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    May 2011
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    Las Vegas, Nevada
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    Quote Originally Posted by TBrazin View Post
    are you a salesman or a tech? people w/experience need structure, as most have family's etc, good luck, I pay my top tier tech's 45hr, midway 22-30, helpers 14-19....there it is, no guess work, one day on job, ill know where they fit, and that's that??,,,,,and I offer commissions on top, on new sold work, or jobs brought in from outside, 10% after material and labor taken out is given to tech...You have to state salary if you want real guys, being vague like that , good luck getting good guys, I don't gamble, and that's what it sounds like, and than you get into why did he get that job and not me,yadda yadda yadda,not us...

    I am a tech. We are seeking qualified technicians as outlined in the original post. Captive-Aire Systems is very competitive in salary. Salary is based upon the region. Considering this thread is regarding positions throughout North America, that base amount will vary. Anyone with concerns can contact Human Resources to have their questions answered. Profit sharing (bonuses) is generated from "all" profits, not just the profits generated by the technician.
    "Quality is never an accident; it is always the result of intelligent effort. The bitterness of poor quality lingers long after the sweetness of low price is forgotten" --- John Ruskin

  15. #13
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    Mar 2007
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    Sounds like an outstanding gig. Travel requirements?
    The key to happiness is lower expectations.

    Don't pick the fly crap out of the pepper.

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