I bought a Taylor Soft serve machine on April 30th 2009. Serial # K8125242, Model #C713-27. I do not operate 12 months of the year, so the machine has been in use for a total of 23 months. A month ago I had to have the motor replaced on the right hand side of the machine. The motor cost $ and the labor . Apparently the warranty on the motor is only for two years. The fact that the machine has not been in use for 24 months has no sway with Taylor. I paid all of the labor and half the cost of the motor which I think was more than fair. I am now being told that I have to pay for the full cost of the motor as Tayor will not budge on the fact that I have had the machine for barely three years.
In your experience is it normal to have to replace the major part of a $ piece of equipment so soon. Previously I had two Taylor machines which were 30 years old and had to replace the motor in those. I expected to have to do that, but not with a three year old machine.