Hi out there. My name is Robert. I'm a skilled maintenance man working for a small school district in Northern California. The crew and I are working on a hvac project at one of our schools. We've installed 4 - JCI Facilitator FA-UNT111-1 controlers, which are connected to our JCI Metasys building energy management system and we're using our HVAC PRO for windows program to try and program/configure the UNT's, but we're having issues. We're unable to download information to the UNT's. We have all the manuals but nothing is working. Does anyone have experience with these components and is willing to help us work through this problem? With all the budget cuts, we're trying not to spend the Huge $'s on a JCI Contractor. Any help would be appreciated.

Thank You very Much & Have a Great Day!