Originally Posted by
thermojohn
It really comes down to the direction of the management.
Long ago, i worked for a company that the owner one day brought in several cases of contactors and said everyone gets a contactor until they run out. Then it was capacitors, then 1 lb of refrigerant, whether they needed it or not. Red flag time. I had to bail because I was forced to lie and sell to make a quota.
On the other hand, if you are properly trained how to really do a maintenance, you will be amazed how many run caps you find out of tolerance, pitted contactors, systems low on 8 oz to 1 lb refrigerant that have legitimate leaks somewhere in the system, undersized returns, undersized ductwork, leaky ductwork, old inefficient systems gobbling up their hard earned $ from utility overpayment, etc.... Finding those problems leads to you providing solutions. If you add refrigerant to a system without finding the leak, you are walking away leaving money on the table. You are also doing a disservice to the customer.
Instead of loosing sleep at night because you are ripping the customer off, you should be loosing sleep because you have denied them the proper service they are so desparately needing from you. How much did you say you could be making? Where does that $ come from? Understand this basic mindset, and you will change your opinion from 'impossible' to 'very possible'.
Just by doing your job, and being thorough, you have made your quota, and then some. Happy phone calls and letters from your customers will get you sent to more jobs because you are the man, and then you get a pay increase, before long you will make the connection that is is not impossible.
Now where do you stand on how to properly perform a planned service inspection, and what direction is the company implying that you go?