John....ouch...you're a hard man!! Yep heard that too, way too many times!
My fear with cheap "tune ups" is when I get there, and the customer tells me "oh well so and so has been doing a yearly tune up for me for super cheap"
And I always see a unit that has not had an airflow measurement, or draft measurement (pretty evident by the lack of measurement points) has a humidifier that is crudded up to the end, has coils that have never seen any sort of coil cleaning. Under/over charged. And then the customer asks, then what the hell was I paying for? The 89 point inspection has check boxes next to everything, and everything has been "checked"
Just tell the customer the truth. You always get what you pay for, when you purchased a "cheap check" then that's what you got. A check is NOT a repair, and truthfully if the other company was doing their job, then they should have some kind of proof that the HO never wanted to fix anything, just have it checked, recommended to fix (with estimated cost), and then forgot it. Our prepaid program includes a clean filter, grid of Hum. (if they have one), and all the minor cleans along with up to one pound of freon if needed. Of course the other checks (flue, gas pressure, CO etc) are included also.
Wahoo, that sounds like a solid program and you are offering value to your customers at any price for that. A CO check with a analyzer is worth at least $60+ in my opinion. And if you are doing all those measurements and checks you have gathered enough info to offer legitimate, and NEEDED repairs. My experience is, that some shops in my area, say they do this, but they dont, they change a filter, and check off some boxes. That sort of system I do find unethical and I object to.
Originally Posted by John Markl
The math works for me, but I don't think I can break it down on a public forum. I would think they provide truck at that, major tools maybe, hopefully some insurance.
"You boys are really making this thing harder than it has to be". Me
I like having infraction points, it makes me feel like 'one of the guys'.
"I am not here to rescue you, I am bringing you along for emergency rations" Quark.
Service calls submitted after 3PM will be posted the next business day.
I give free estimates [Wild Ass Guesses] over the phone.
My front door is locked. For your personal protection.
John Mark, after reading some of your post here I believe you should sell your business, move to NY and get a law degree, you would make an awesome lawyer, you are in the wrong trade buddy!!
I'll take that as a compliment....
Originally Posted by valdelocc
Technical incompetence is NOT a sales tool....
04-02-2012, 11:36 PM
Originally Posted by Swiss78
I hope to god my boss is like you. Because to be honest, this sounds like a job in sales more than a job in repair-work. I just want a check for being anal about my work and loving it.
04-03-2012, 07:24 AM
It's good to be "anal about your work", and to love it. But, being profitable is part of the picture as well.
Originally Posted by heavytank2
No legit company is gonna keep a guy who doesn't generate a black bottom line.
Technical incompetence is NOT a sales tool....
04-03-2012, 09:39 AM
Agree with John on that. No company can keep an employee for long if they cannot, or will not produce a profit. Of course a newly hired employee has to have a certain amount of time to "get up to speed", but eventually his effort must produce. (Unless he or she works for the "government"!)
04-05-2012, 10:38 PM
Amen, those that can fix do, dose that can't, sell.
04-05-2012, 11:07 PM
Commission only is portrayed as a carrot to employees, but is a fact the only purpose is risk elimination, by the employer.
Techs do need to know their cost, and many would be surprised how much it is.
Companies should know their cost centers, and pass the tech cost on to the tech.
A tech is the best salesman, because he not a salesman, he/she is the face of company. When i have a tradie in my house, I would hope that he could be trusted to do the best for me the client. (I like most pay for quality and trust)
I return the trust by paying on time and with recommendations.
A tech should offer value added sales, but not non essential parts replacement.
Many PM are loss leaders, and are also use of non productive time.
if PMs are the source of business, then pricing should be based upon cost plus return on investment, not false fabrication of repairs.
I have had successful businesses (some not so), I believe in commitment to my client, commitment to my employees, commitment to my suppliers. This commitment is returned with no further effort from myself. And it just turns in $$$. Win Win Win Win.