Extra Charge for Horizontal Furnace Installation?
Hello everyone. I hope this post does not violate forum rules--it isn't a pricing request, but it does have to do with fees associated with HVAC installation.
I recently received a quote for installation of a new Trane system (XB300 compressor and XR80 furnace)--my current compressor is an old R22 unit that is on its last legs and I want to get it replaced before the summer heat hits us. The salesman came to my house on Saturday, checked out my current equipment, did a load test, and told me his company is currently running a "special" that knocks almost $ off the regular price of the system I mentioned. However, when I called him today to see about scheduling the installation, he told me that there would be an additional $ installation charge due to having to install the furnace horizontally rather than vertically. This sent up red flags in my mind, causing me to suspect the old "bait and switch" tactic. When I asked him why the $ installation fee wasn't included in the original price estimate, there was silence on the other end of the line for several seconds, and then a reply: "It was an oversight on my part." I feel like something fishy is going on and have made an appointment with another HVAC company to do an estimate tomorrow morning. What are your thoughts?
Last edited by beenthere; 03-20-2012 at 05:17 AM.
I charge significantly more for horizontal attic or crawl space installations than the number you mentioned.
They take significantly more time and materials.
The salesman may have been working off line item book prices, and didn't notice his oversight on adding in for the horizontal installation until he got back to the office.
Thanks Mark, that sets my mind at ease a bit! I realize we all overlook things every once in a while, so I am glad to know that my salesperson likely deserves the benefit of the doubt in this situation.
"bait and switch" isn't what happened. Communication as it should be is more like it.
Originally Posted by knculver
At least he let you know before they started..... He has a boss too, you know... Maybe he was told the special didn't apply to horiz, AFTER he got back from the bid...
and another good sign is... He didn't try to point fingers or blame others, he just said, "it was an oversight on MY part"
I don't think it's fishy. but that's just my opinion
Last edited by beenthere; 03-20-2012 at 05:18 AM.
Reason: price in quote
Yeah, my first thought was that he got back to the office and someone "pointed out" his oversight oversight to him.
Originally Posted by knave
Seems like they should still honor the original proposal price. If I make an oversight I eat it, it's my job to not miss these things but occasionally we all do.
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Sounds like an honest mistake. I question any salesman no matter what they sell anyways. This quote above me is totally out of line.
Originally Posted by #1CDNTECH
This is how i feel about it, and if I'm not mistaken there is a good chance that system will lay down without having to order different equipment...just need to add in the added costs like a drain pan. I can't see how this would be a killer to honor the original price.
Originally Posted by SkyHeating
"Gentlemen. You can't fight in here. This is the War Room!"-Dr. Strangelove (1964)
Other than being a PITA the only additional costs would be some plywood, drain pan, and a bit more copper. Thats assuming the unit will fit into your current access hole..
Is your current unit in the attic?
The first thing is that the company is not cutting corners by eliminating the all important Manual 'J' load calc. That's huge, IMO. It is virtually impossible to have a flat rate installation price for each properly sized piece of equipment due to the variables of each installation. And sometimes extras get forgotten. So if you don't sign on the dotted line when the opportunity is on the table in front of you, then IMO the salesman has every right to review his numbers to be sure he didn't miss anything. And once the document is signed, if the payee changes something, that also opens the door for any other costs to be added to the job.
Point of fact, this is how most commercial companies make their dollars. It's not on the original quote, it's on the change orders where they can charge full boat. So if you hesitate to sign when the salesman is at your home, I see nothing untoward happening that would raise any flags with me.
If YOU want change, YOU have to first change.
If you are waiting for the 'other guy' to change first, just remember, you're the 'other guy's' other guy. To continue to expect real change when you keep acting the same way as always, is folly. Won't happen. Real change will only happen when a majority of the people change the way they vote!
I would eat the difference between the jobs. A few more details about the job would be helpful.