Hello everyone. I hope this post does not violate forum rules--it isn't a pricing request, but it does have to do with fees associated with HVAC installation.
I recently received a quote for installation of a new Trane system (XB300 compressor and XR80 furnace)--my current compressor is an old R22 unit that is on its last legs and I want to get it replaced before the summer heat hits us. The salesman came to my house on Saturday, checked out my current equipment, did a load test, and told me his company is currently running a "special" that knocks almost $ off the regular price of the system I mentioned. However, when I called him today to see about scheduling the installation, he told me that there would be an additional $ installation charge due to having to install the furnace horizontally rather than vertically. This sent up red flags in my mind, causing me to suspect the old "bait and switch" tactic. When I asked him why the $ installation fee wasn't included in the original price estimate, there was silence on the other end of the line for several seconds, and then a reply: "It was an oversight on my part." I feel like something fishy is going on and have made an appointment with another HVAC company to do an estimate tomorrow morning. What are your thoughts?