Page 5 of 9 FirstFirst 123456789 LastLast
Results 53 to 65 of 108
  1. #53
    Join Date
    Apr 2006
    Location
    South West Ohio
    Posts
    424
    Post Likes
    I would agree. I dont like the suction drier there on a new install. I have been taught that they should only be left in the circut for a couple of weeks to clean the circut up after a burnout.

    Freezing up is commonly caused by 1. Low on charge(r-22), 2. Lack of airflow, 3. low outside temps. or 4. moisture in the circut, freezing up and causeing a restriction. Those are the most common causes.

    At this point If it were me I would talk to the local news outlet. Find one that has a "dont waste your money person". Contact the local BBB. It depends on where you are located but the Kenmore unit is made under the International Comfort Products (ICP) company for Sears. It might not get you anywhere but here is their website.
    http://www.icpusa.com/
    Maybe if you contact them and ask for a local contractor recomendation.

  2. #54
    Join Date
    Mar 2005
    Posts
    12,994
    Post Likes
    Originally posted by voleye

    Maybe if you contact them and ask for a local contractor recomendation.
    Wanna bet Sears is in that list?

  3. #55
    Join Date
    Apr 2006
    Location
    South West Ohio
    Posts
    424
    Post Likes
    Sadly Yes. I guess I was looking for another in the family tree.

  4. #56
    Join Date
    May 2006
    Posts
    29
    Post Likes
    Thread Starter
    Updates:

    Once again, I can't thank y'all enough for your responses, comments, and suggestions. I have heard from more HVAC professionals on this board than most of the reps I have dealt with on the SEARS HVAC help line. I just thought I would update this thread about our status.

    After being elevated from rude tech support people to a resolution specialist (based in Orlando, FL), SEARS promised that a contractor would come over the weekend to troubleshoot the whole system. Of course the contractor didn't show up. Another call to the RS put her on the line to New Orleans SEARS HVAC folks, got "a lot of excuses," after which she claim she escalated the case to "higher management." After being put on hold for about half an hour, she said she had the New Orleans folks hunting for another contractor to come over and troubleshoot our system, and when they find one, they will send a furnace along with this contractor. RS says the New Orleans people will call me directly. I'm not holding my breath.

    Meanwhile, I have filed a complaint with BBB, sent a letter to the SEARS CEO, a text of which is available at a newly created web site: http://www.ourgoodfaith.com This site pretty much documents our situation. I am in the process of contacting our state attorney general's office to file a complaint. Also have our case registered over at http://www.squeakywheel.com as well as http://www.searsscrewscustomers.com. As I explained on the web site, we do not have the time or resources to pursue a legal route (I was challenged to do so by one of the SEARS phone people), and so we're doing what we can do at this point.

    I have told the RS that this was their last shot, that the situation has gone beyond "not acceptable" and would like to have all the money we paid reimbursed so that my family can move on.

    [Edited by jj2000 on 05-30-2006 at 01:17 PM]

  5. #57
    Join Date
    Mar 2005
    Posts
    12,994
    Post Likes
    If you haven't done so, then you need to document each & every person you speak with. Names , times , dates and their job title . Best Of Luck .

  6. #58
    Join Date
    May 2006
    Posts
    230
    Post Likes
    Originally posted by jj2000
    I have told the RS that this was their last shot, that the situation has gone beyond "not acceptable" and would like to have all the money we paid reimbursed so that my family can move on.
    Sounds like the right way to go. After all, this is what "Satisfaction Guaranteed or Your Money Back" means. I hope you asked for this in your letter to the Sears CEO.

  7. #59
    Join Date
    Aug 2000
    Location
    Sandusky Ohio
    Posts
    308
    Post Likes

    A few things.

    First, I'm amazed at the amount of money you paid for this hack job that would be listed as the top ten terrible jobs I've seen this year! For $XXX more we install complete duct systems into 1500 sq ft homes! $XXX is a rip off big time, we would have charged $XXX for American Standard equipement, and the equipment you purchased I concider lower class/grade stuff which costs probably HALF of what American STandard costs!

    Secondly, WHY DO YOU REFUSE TO GIVE US THE MODEL NUMBERS THAT MANY HERE HAVE ASKED FOR!!! YOUR starting to make me upset. We try to help people but the refuse to give us the information we REQUIRE to make correct statements! We NEED the coil model along with the information from the furnace.

    Thirdly, with the information we can possible show fraud. IF the equipment isn't listed in ARI as being compatable you have a case for fraud, and also a case with the local/state inspector.

    Fourth, do you have inspections there? What about electrical inspectors? Did they take a permit out for either? That in itself will cause some attention!

    5. You need to speak with a lawyer. The first consultation is free.

    6. We KNOW the drier is wrong, and we KNOW that there probably isnt a TXV on the system, we KNOW the guy was a hack. This is one of the UGLIEST jobs I've seen in years, non professional, poor workmanship and a disgrace to the trade. The thermostat wire violates code as well.

    Can you afford $100? Buy an add in the local newspaper posting this link on it along with your other link. Believe me, you will get someone with authority from Sears calling you!! Just make sure everything you put on the site is truthful,

    Rich

    (No pricing, due to site rules )


    [Edited by jrbenny on 06-01-2006 at 02:34 PM]

  8. #60
    Join Date
    Jul 2004
    Location
    IN THE CRAWL SPACE
    Posts
    1,536
    Post Likes
    Man I wish I live closer to that mess.If I was in FL I would go there for free and have a answer you just to restore alittle honor in our field.Hackers make me sick.

  9. #61
    Join Date
    May 2006
    Posts
    29
    Post Likes
    Thread Starter
    Update 2:

    Re model numbers--I know I owe you guys the model number of the stuff upstairs, but the last few days has been pure absolute hell for me and a completely avoidable situation for my family. Memorial weekend was no picnic when your family had to endure terrible living conditions. I took a video of the whole system in its freezing situation and will have that video on the web site soonest. I have spent the better part of the afternoon Tuesday being put on hold by SEARS people. I had to take off from work yesterday because the contractor claimed the SEARS folks gave them the wrong mobile number. They would not "want to impose on my family by coming in later Tuesday evening." (BS, in its purest form, excuse me, but thats what I told the resolution specialist).

    This contractor was on the phone all the time, feeding information about temps and all that. He insists, upon consulting with what appeared to be the "mother ship" that the drier is installed properly and that "it would not hurt to leave it there." Anyways, he said he found a board in one of the kitchen-bound duct that was supposed to help channel air to the master bedroom duct (my words, as I forgot how exactly he said it). He alluded that the first contractor probably missed it. He said he was almost sure this was causing the airflow problems and hence the freezing. The system worked fine last night. I hope to see it working tonight when we all get home.

    My campaign to get my little situation noticed by consumer-oriented groups also apparently worked. The BBB apparently got through the SEARS heirarchy, because moments after the contractor left, a representative of the SEARS legal office called me to inquire about the situation and asked "how can we resolve this situation?" All of a sudden, this guy from New Orleans who basically ignored and evaded my phone calls gets chatty and calls to see if the "contractor has come in." Even if my AC system gets working according to standards, I still maintain that SEARS HVAC gets bad marks all around.

    As for the pricing, we did go out and get proposals from four different groups. The spread was pretty substantial, and SEARS had the 2nd to the lowest bid. That was then. As I have said before, had I come across this board during my earlier research, I would have avoided the SEARS brand altogether for my family's HVAC needs. Unfortunately, when I did most of my web-based research, I did not enter these key words: "SEARS HVAC complaints." We are located in Monroe, LA, northeast part, where I-20 crosses the state.

    [Edited by jj2000 on 06-01-2006 at 02:07 PM]

  10. #62
    Join Date
    May 2006
    Posts
    230
    Post Likes
    Originally posted by jj2000
    He insists, upon consulting with what appeared to be the "mother ship" that the drier is installed properly and that "it would not hurt to leave it there."
    What a hack.

    As hut-tex and the Sears lady asked:
    "Did the contractor do a load calculation before they upsized the system"? If the answer is no, then tell Sears legal that refunding your money would be a good place to start. Then once you have the load calc in hand you can go out for bids on a new system. I wouldn't let Sears touch it from here out.

    [Edited by leapfrog on 06-01-2006 at 02:09 PM]

  11. #63
    Join Date
    Mar 2005
    Posts
    12,994
    Post Likes
    JJ,have you given the Sears people this web address? Let them read for themselves . THE DRIER IS ABSOLUTLY THE WRONG DRIER FOR THE SUCTION LINE . Period. I don't think anyone on this board will disagree with me on that point. It's time to break out the ugly stick ,and commence to whoop up on somebody!

  12. #64
    Join Date
    May 2006
    Posts
    29
    Post Likes
    Thread Starter

    Update 3--From bad to worse incl. furnace model

    Hi all,

    Contractor #2 thought he had it fixed but after a couple of days the suction line froze again. My wife had just come in from work Saturday afternoon and called about a strange grinding noise coming from the attic. Sure enough when I came home the line was frozen again. This time I suspect our furnace finally "retired itself." Does this sound like it? Short video about 2.4 MB.
    http://www.youtube.com/watch?v=jiAHylUNnDw.

    I was able to locate the make and model of the Lennox furnace. It reads 80MGF3/4-100A. Short video of the furnace and evaporator specs: http://www.youtube.com/watch?v=_AWb4-UbB9c (1.9 MB) I am currently doing some research on whether or not this is compatible with the Kenmore 14 4 ton external unit. Any information would be appreciated so I know what my key talking points are with the SEARS legal representative/resolution specialist.As a refresher, this is our external unit:

    From an earlier response: "...What size blower do you have. If it's a four ton unit you need a 1600 cfm blower. Somewhere in that system you have airflow issues. Is the duct adequate for a four ton unit 1600 cfm? If the airflow isn't right then you won't create enough load on evaporator to keep it from freezing. Oversizing can also be an issue..." Does this Lennox make/model does 1600 cfm? Will I make this my central issue with the SEARS legal dept. in making my case for a) SEARS HVAC sales selling me the wrong unit? and b) contract work did not address fundamental issue of being sold the wrong unit?

    Called the contractor: he says ("at least it is not hot outside"). He says he will come over Monday and install additional ducts (that was before I realized that our blower was siezing up). That means I will have to take off from work again to deal with this situation. I will make at least two phone calls Monday: 1) the SEARS HVAC legal department, and 2) the SEARS HVAC resolution specialist. If they can't resolve this situation by the end of business Monday, we are moving on.

    [Edited by jj2000 on 06-04-2006 at 02:36 PM]

  13. #65
    Join Date
    May 2006
    Posts
    230
    Post Likes
    No surprise here.

    You are being way too patient. They aren't going to fix it, and they are going to trash more of your place before they get done hacking away.

    Get your money back from the "resolution specialist" and tell 'em they can come get the equipment on Tuesday.

    Have you thought about how you're going to locate a new contractor?

Page 5 of 9 FirstFirst 123456789 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Related Forums

Plumbing Talks | Contractor MagazineThe place where Electrical professionals meet.