BECKETT AQUASMART

[RATALAC]

Is anyone else having issues with the Beckett aquasmart low water control,The company I work for brought in the factory rep. to give us a full detail when installing these controls and we are getting call backs for low water lock out,we try to re-set them but we wind up changing the probes.Some of the calls are going on a new 3rd sensor replacement?,Any feedback would be greatly appreciated,We talked to the rep. and he is unaware of any issues with these!!!

Thanks!!!!!!!!!!!!!!

[STEVEusaPA]

I wonder if it's a bonding/grounding issue? You put in the new correct length well, right? There is a difference between the "a" & the "b" model, as far as how the green wire is attached, so double check that.

[RATALAC]

Thanks,I will check on this!

[snupytcb]

are you using pipe dope or tape?

[RATALAC]

tried both individually.

[snupytcb]

are you guy's the only ones that have this problem? or is this a common issue? what does the rep have to say?

[RATALAC]

Well the rep tells us he is not having anyone else with these issues?and he is looking into this?

[snupytcb]

does he have you test the probes before they are condemmned? can you test them? i have never used these. i stick with guard dog. they seem to be the most reliable.

[snupytcb]

I wonder if it's a bonding/grounding issue? You put in the new correct length well, right? There is a difference between the "a" & the "b" model, as far as how the green wire is attached, so double check that.

i have never used these, how do they work if they are in a well?

[RATALAC]

He is having us return them to his office and he tells us he will follow up on this??

[STEVEusaPA]

Basically, attach grounding/bonding strap to boiler (return pipe). Probe sends low voltage thru probe, picked up by ground. When water level drops below probe level, breaks continuity. Good ground and bond are important, and the source of most problems. This is a better explanation.
http://www.beckettcorp.com/protect2/...martmanual.pdf

[RATALAC]

THANK YOU!!!