Seems to me nobody is learning because they keep calling them back. On the roof the other day was a nice shiny new sanyo condenser sitting on two roof rails setting directly on a rubber roof. The rails were pitched about 20 degrees and they set the unit on the same angle. WTF. Unit does not run. I ask why did you not call them back he says they are installation not service. UGH!!
You need to put the phone down and get back to work!