Customer called and asked i we would come do a Fall Maintnance on her heat pump system. She also stated that the CONTRACTOR that installed the "system" has not returned her call to do the service!!! She gave me the installation reciept, to my dismay it WAS installed by a local "contractor" and it was installed one year prior to picture... Reciept said "NEW" Heat Pump system.... I REALLY detest the scabs of our industry!!!