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  1. #1
    Join Date
    Jan 2012
    Posts
    43

    Dumbest callback you have been on

    What is the dumbest callback that you have been on to cover yours or someone elses a$$? I am sure someone has covered me before, but I know I have never done something this bad.

    While working in Las Vegas we serviced a gym. A guy went out on a service call there and called me and said hey this unit is iced up and there is no reason for it. I told him to deice it and check it thoroughly, if he had questions to give me a call back. Didn't hear back figured it was fixed. Spoke to him in the morning and he said well it was low on freon, but I couldn't find a leak (r-22 using an H10pm). So we need to go back right, no was his response. I didn't know but that same day they called back and they sent him back out.
    2 days later I go out and the unit is iced up and the compressor is cycling like crazy. I put my guages on the unit and the head pressure was running 550 psi, and the suction was in a vacuum. I checked the drier and it had a 60* difference across it. So I get all my stuff on the roof. The unit held 22 pounds of R-22, I removed 42 lbs. When all said and done he could have repaired this unit in under 3 hrs, took me all day as I only had one recovery bottle.

    One more, went to help a guy install a unit he had sold. Talking to the home owner and discovered that his thermostats kept going bad and the tech had told him that there was a short somewhere that was backfeeding high voltage to his thermostat, causing it to burn the circuit board in the t-stat. So I investigated a little and found that he needed a common wire. I hooked the common to the stat and at the unit and asked the homeowner if he really wanted a new unit as it was not necessary. He opted out of it, I went to the parts house picked up an add a wire and installed it. Got a $500 gift card from the owner of the company and a customer that only I was aloud to go back to until the day I left.
    I believe honesty and thorough checking of equipment makes for many happy customers.

  2. #2
    Join Date
    Jun 2007
    Location
    Greenwood Indiana (Indianapolis)
    Posts
    420

    Cool

    The classics, disconnect off, ssu off, rooftop blower door off, but the dumbest was the furnace doors of a residential furnace in the garage, after a cooling tune-up, switched and had a poor cooling situation. DUMB DUMB can't cool all of Indiana!!

  3. #3
    Join Date
    Jan 2012
    Location
    Washington
    Posts
    16
    Door not on right, gas off, left capacitor off and ruined compressor. 1 person in my old company did that at least 8 times. High temp limit not plugged in.

  4. #4
    Join Date
    Feb 2006
    Location
    FL
    Posts
    565
    Coworker goes to a gym for poor cooling call, said all checks out. Previous contractor says same thing to them before. Call next day and said it still doesn't cool good. Original contractor never wired up 2nd stage cooling. This thing is a few years old too. Point being just slow down and think it thru logically, its not cooling good for a reason.

  5. #5
    Join Date
    Jun 2011
    Posts
    229
    Tstat running a program when customer doesnt want program on. Happens all to often around here.

  6. #6
    Join Date
    Nov 2007
    Location
    Sherman, TX
    Posts
    9,441
    Went on a call to a duplex. Compressor shorted to ground. Left lid on loose and got owners OK to replace the outside unit.

    Sent install crew to replace. (This was in January, and the owner had just bought the place).

    April comes, owner calls and says that same duplex unit is tripping the breaker when they turn the AC on.

    You guessed it. The (since fired) moron installer replaced the wrong condensing unit.....even after I had left the lid loose and crooked on the bad one right next to it....
    Technical incompetence is NOT a sales tool....

  7. #7
    Join Date
    May 2006
    Location
    Vancouver, U.S.A.
    Posts
    476
    Well all call backs are pretty dumb one I had a couple a months ago stands out. This was a up flow gas furnace in a basement. It was serviced by another company 3 days earlier. They could not get the blower door on right so they used a 5gal. paint bucket to prop the door. The customer went no heat when he moved the bucket. The customer called other company to come back but they would not, They did not want to work over time that day and are booked up. They called us at 3pm. I got there at 5pm. Was done by 5:15. bunch of lazy boobs.
    Air conditioning to all and to all a good night

  8. #8
    Join Date
    May 2000
    Location
    Indianapolis, IN, USA
    Posts
    34,244
    Installer replaced a 90 Friday. Never installed the hose from inducer outlet to collector box so water in PVC got in inducer shutting down furnace. Took on-call 2 hours to figure out. I took the hose off my furnace (I have dual fuel) and took over and put on. Didn't take my glasses. On-call goes back this morning and says it would have been nice to take the cap off the c-box before hooking my hose up so there'd be some place for the water to go. Oooops.

  9. #9
    Join Date
    Jul 2006
    Location
    NW burbs of Detroit
    Posts
    6,058
    ~chortle-snicker~

    OOHH NNOOOO ....not U too Baldy

  10. #10
    Join Date
    Feb 2012
    Location
    san pedro ca.
    Posts
    362
    Quote Originally Posted by John Markl View Post
    Went on a call to a duplex. Compressor shorted to ground. Left lid on loose and got owners OK to replace the outside unit.

    Sent install crew to replace. (This was in January, and the owner had just bought the place).

    April comes, owner calls and says that same duplex unit is tripping the breaker when they turn the AC on.

    You guessed it. The (since fired) moron installer replaced the wrong condensing unit.....even after I had left the lid loose and crooked on the bad one right next to it....
    That's crazy, did you hire this moron or did someone else. Did you make absolutly sure you communicated properly with said employee. Sometimes one must look into the mirror to find the awnsers.

  11. #11
    Join Date
    Oct 2010
    Location
    Waco Texas
    Posts
    116
    this was OT call not a callback old lady said her compressor was stolen it was a Rheem I showed her where it was she then instisted It had been moved.

  12. #12
    Join Date
    Jun 2009
    Location
    hallandale beach
    Posts
    3
    i left the rubber plug on a rescue motor burnt out in about a week darn

  13. #13
    Join Date
    Feb 2010
    Location
    Milwaukee, WI
    Posts
    62
    After we did a new install 80%..customer call back the next day saying there is no heat. I went out to check it out. He pointed me to the return grill and said "its cold here"

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