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  1. Replies
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    Part number is W010-2488 NG burner train...

    Part number is W010-2488 NG burner train assembly.. I believe it is everything needed to change out the Mercury Switch. Should be available through any Napoleon dealer.
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    Took a look at these at HPBA Expo. Neat idea but...

    Took a look at these at HPBA Expo. Neat idea but with passive air induction it requires a good draft to be established be fore it can work effectively. Not sure of the claims for BTU/h but
  3. Most direct vent appliances and empire is no...

    Most direct vent appliances and empire is no different use a fast acting thermocouple to shut down quickly. If I remember correctly its within 15 seconds of pilot outage. Universal thermocouples...
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    Employment Available

    Fireplace Specialty Store located in Norfolk County Ontario Canada seeking a fireplace specialist. Requirements include Driver's license and Gas Tech 2, W.E.T.T. certified is appreciated but not...
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    no, got a notification on my phone and only saw...

    no, got a notification on my phone and only saw the Jan 3 date.
    Sorry.
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    Nope, this was a well known issue with the...

    Nope, this was a well known issue with the Honeywell valves and likely the reason that Honeywell stopped making them. The only remedy at this point in time is to get the replacement kit offered by...
  7. Pilot will light but drops out as soon as you let...

    Pilot will light but drops out as soon as you let up on the know. Honeywell valves had the sparker button (square) in the center of the valve between the pilot knob and the hi low
  8. Does it have a Honeywell Valve? They were...

    Does it have a Honeywell Valve? They were wellknown for this problem. If so your only choice is to change out the valve. Contact Vermont Castings group for the kit number.
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    Ambient is part of the Vermont Castings group....

    Ambient is part of the Vermont Castings group. Perhaps an email to their website might generate a lead on how to troubleshoot your remote.
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    I have a customer with the same fireplace and...

    I have a customer with the same fireplace and same problem. I contacted Napoleon and they do not have an alternate for that model of fireplace. The only solution is to replace the fireplace. I...
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    I believe Majestic CFM Vermont was the only brand...

    I believe Majestic CFM Vermont was the only brand to use that valve. Try contacting the manufacturer for a dealer in your area that might have a replacement valve kit for your model of fireplace.
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    In ontario where I live it is against code to...

    In ontario where I live it is against code to remove or render inoperative any safety device on a gas appliance. I would never operate any appliance with the safety disabled. It was put there fora...
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    Thats avery old fireplace. I will try to find a...

    Thats avery old fireplace. I will try to find a manual but if they never certified that fireplace with a thermocouple system option then I dont think you can fix it.
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    I don't recognize that fireplace model number. Do...

    I don't recognize that fireplace model number. Do you know who manufactured it? Replacement kits are only available for certain makes andmodels.
  15. If its a manual turndown valve and there is no...

    If its a manual turndown valve and there is no visible difference between high and low then its most likely the valve itself. Only way to diagnose is have a technician out to take pressure readings....
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    NFI and HPBA is a great place to start looking...

    NFI and HPBA is a great place to start looking into hearth training. Most manufacturers will also put on courses specifically for their own products. Google is your friend for tracking down parts...
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    Vermont Castings Group has a list of kits that...

    Vermont Castings Group has a list of kits that are available to convert certain models of Instaflame. If you contact tnem with the model and serial they should be able to tell you if it can be done.
  18. What brand of gas valve is it? I will post a...

    What brand of gas valve is it? I will post a couple of troubleshooting tips tomorrow.
    Does it have a thermocouple and thermopile or just one of the two?
    If you pm me the brand i may be able to...
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    Make sure you check with manufacturer for vents...

    Make sure you check with manufacturer for vents that are approved (tested) with that appliance. I have used Simpson Duravent high wind caps for years with no problems. Is there a pilot shield that...
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    Found a document that gives some specs. PM me if...

    Found a document that gives some specs. PM me if you would like me to email you.
  21. All fireplaces have some smell when first started...

    All fireplaces have some smell when first started after having been off for a period of time. Dust settles into places that you cannot get to clean with a vacuum or rag. This odour does not last very...
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    Haven't seen any of the CSST available to the...

    Haven't seen any of the CSST available to the public, seems to be only availble through wholesale who require certificate holders to purchase it.
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    FYI the first customer saw the report on the news...

    FYI the first customer saw the report on the news and came in to ask me to look after it. The second received a call from the original store that sold it to them and then came in to see me to look...
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    I use dropbox for file management and excel or...

    I use dropbox for file management and excel or something similar to keep track of customer info. It allows me to access files from anywhere, tablet phone computer. Don't know about the credit card...
  25. Thread: Vacuum's

    by robatnorfolk
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    I use a commercial vac with a microfiber bag....

    I use a commercial vac with a microfiber bag. almost HEPA filtration. Never have to worry about stuff escaping.
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    There are several components that have to work...

    There are several components that have to work together for the fireplace to operate properly and since fireplaces operate on millivolts it doesn't take much interference to cause nuisances. Ideally...
  27. Try to find a retailer that is NFI certified or...

    Try to find a retailer that is NFI certified or has NFI certified installers (if you're in the US) or W.E.T.T. certified in Canada. They would be able to give the best advice for your particular...
  28. I've tried to find parts for the waterford stoves...

    I've tried to find parts for the waterford stoves with limited to no success. I doubt you could even get them from Ireland anymore. Best bet is to try to sell the stove to someone who needs that gas...
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    Logs don't usually wear out. Other problems...

    Logs don't usually wear out. Other problems happen to them, mishandling typically although we had one that put them through the dishwasher and they turned to pulp and likely wrecked her dishwasher....
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    the burner on that unit will pull forward and...

    the burner on that unit will pull forward and pivot to the side making it quite easy to reach the thermocouple nut. Haven't seen the need to modify tools yet but i think i'll take another look.
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    i've replaced a couple of these now. Most people...

    i've replaced a couple of these now. Most people are quite happy to have me deactivate the potential bomb in the corner. Concerns over the potential for danger are and peace of mind have a much...
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    Most manuals that I have read have a chart....

    Most manuals that I have read have a chart. something like this.
    up to 40 feet 18-2
    up to 80 feet 16-2
    up to 100 feet 14-2
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    Pellet stoves require electricity to operate and...

    Pellet stoves require electricity to operate and are typically smaller heaters than woodstoves, they also require regular (weekly or biweekly) maintenance, however they are convenient. Most can be...
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    Be careful, if you replace a part with one that...

    Be careful, if you replace a part with one that the appliance was not certified with you have now made your appliance uncertified and potentially unsafe. Most insurance companies won't cover you and...
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    Thanks, I will check that out.

    Thanks, I will check that out.
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    It interrupts the gas the millivolt flow to the...

    It interrupts the gas the millivolt flow to the operater coil that opens the main gas flow through the burner. It senses that the pilot is active so that there can be little build up of gas in the...
  37. I have a Hearth Store. Have been in fireplaces...

    I have a Hearth Store. Have been in fireplaces for 17 years, never worked on furnaces don't do a/c. I make a pretty good living selling installing and repairing fireplaces. Very few parts I can't...
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    I've tried to find out this also. No-one will...

    I've tried to find out this also. No-one will tell use the specs of the different models. Best bet is to make your own cross reference chart. Majestic and Napoleon and Regency use the same valves in...
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    Majestic is now owned by Monesson Hearth. They...

    Majestic is now owned by Monesson Hearth. They have valve conversions available for the Honeywell systems. Any Majestic dealer can get the parts. Or you can contact Monesson and they can direct you....
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    Napoleon and Hunter and CFM

    Other than for testing you should never bypass part of the safety system. The mercury vapour was was designed to shut gas off quickly in the event of a pilot failure. Napoleon in Canada has some...
  41. You should contact Monesson Hearth Systems (MHSC)...

    You should contact Monesson Hearth Systems (MHSC) and get the manual for the model that you have. They may also be able to provide more information about your specific fireplace.
  42. Replies
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    there are lternatives for this. Valve and pilot...

    there are lternatives for this. Valve and pilot assembly changeouts for Hunters, CFM/Instaflame/Majestic and Napoloen models are available. If you contact with make and model I can help you find the...
  43. Empire has a fireplace that is 90+% and I believe...

    Empire has a fireplace that is 90+% and I believe is furnace rated. Valor also make excellent heating appliances but I'm not sure if they are rated as primary heat sources.
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    The part number refers to the gas type NA is...

    The part number refers to the gas type NA is Natural Gas LP is Propane. You could try Target Wholesale for fireplace parts but they may want a model number or gas valve type
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    I'm pretty sure GTI was bought out by...

    I'm pretty sure GTI was bought out by Heatilator/Heat'N'Glo many years ago. You could try contacting them but its unlikely they have conversions for product that old.
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    Best advice find out make and model and call a...

    Best advice find out make and model and call a fireplace store (or go to manufacturers site and locate a dealer) and have them restore it properly.
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    Not sure if I have that manual but that is a...

    Not sure if I have that manual but that is a fireplace insert and has to be installed in a masonry fireplace with a regulation chimney and 4" liner.
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    I worked for Hunter and may be able to put the...

    I worked for Hunter and may be able to put the parts together for you. Let me know Model and gas type you need. rob@norfolkfireplace.com
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    Another option could be a corner installation ...

    Another option could be a corner installation you'll lose less floor space and not have as much construction to do.
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    I agree. Too many potential issues here. You need...

    I agree. Too many potential issues here. You need a professional.
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