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  1. Replies
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    Try looking at the Brigantia fireplaces. They...

    Try looking at the Brigantia fireplaces. They frame into a 2X6 wall and are only 6.5" deep. They are a AFUE rated direct vent fireplace. http://www.brigantiafireplaces.com/
  2. Replies
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    1,432

    The WSK-200 will allow you to turn the fireplace...

    The WSK-200 will allow you to turn the fireplace on/off and to turn the pilot on/off and turn a fan on and off. The WSK-100 will operate the fireplace and the pilot.
  3. hubcap617, First thing is that we do not provide...

    hubcap617,
    First thing is that we do not provide DIY info on this site. There are fireplace stores all over Boston that service fireplaces and that should be your first call. In Mass they are more...
  4. Replies
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    1,685

    They will follow the warranty that came with the...

    They will follow the warranty that came with the fireplace. The new warranty program is on new product only.
  5. Replies
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    1,862

    I was called out to service a fireplace because...

    I was called out to service a fireplace because the homeowner thought it was not working. The white film was sooo thick they could not see the flame. Used White-Off to clean the glass off and they...
  6. wrronn Could have to do with the thermocouple....

    wrronn
    Could have to do with the thermocouple. Make sure the ceramic cover is pushed all the way onto the T/C. What may be happening is that the T/C is not reading any heat so it never gets out of...
  7. Sound like a problem with the thermocouple. Have...

    Sound like a problem with the thermocouple. Have a tech come in any sevice the unit.
  8. Replies
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    2,705

    This is out of the install manual for the WSK-MLT...

    This is out of the install manual for the WSK-MLT which comes with the Escape42: Operation Under Battery Power
    A switch on the control box allows for battery power under
    no-power conditions (see...
  9. Replies
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    711

    RH Peterson is probably the oldest company to...

    RH Peterson is probably the oldest company to make gas logs and they have a great number of styles.
  10. Replies
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    4,584

    The fan is installed from the rear of the insert....

    The fan is installed from the rear of the insert. If the unit has been installed you will need to pull it. Sorry
  11. Replies
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    1,195

    fireplaceguru, I have worked with Heatmasters...

    fireplaceguru,
    I have worked with Heatmasters log for a long time and they had a burner that you could put embers on at least 12 years ago. They did not use vermiculite. That vent free had a...
  12. Replies
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    5,566

    The sand also dampens the noise of the gas flow....

    The sand also dampens the noise of the gas flow. Sand is used with natural gas. Vermiculite is used with LP.
  13. Replies
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    887

    This could be a very long answer but bottom line...

    This could be a very long answer but bottom line is a direct vent is healthier and more efficient
  14. Replies
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    3,908

    Make sure you check the box SHOW ME ALL DEALERS.

    Make sure you check the box SHOW ME ALL DEALERS.
  15. Replies
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    3,908

    You must go through a dealer. Heat & Glo does not...

    You must go through a dealer. Heat & Glo does not sell direct. You can go onto their web site and they have a dealer locator that you can put in a mileage requirement and get every dealer with say...
  16. Replies
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    1,577

    I would certainly like to see those number and...

    I would certainly like to see those number and how he got them. It all depends on what you are paying for your current fuel. There are several places you can go to compare the cost of the fuel you...
  17. Replies
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    4,213

    You may not be able to see the change. You need...

    You may not be able to see the change. You need to check it with a manometer.
  18. Replies
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    931

    There could be a couple things. You should talk...

    There could be a couple things. You should talk to your dealer and they can make some suggestions. Good Luck.
  19. Replies
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    931

    Hi melwalthers, A flashing yellow light in the...

    Hi melwalthers,
    A flashing yellow light in the control box mean a problem with the thermocouple.
    Good Luck
  20. Replies
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    683

    If you have a larger room especial with a vaulted...

    If you have a larger room especial with a vaulted ceiling, I like the Escape 36or 42 firepalce from Heat&Glo.
  21. Replies
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    2,225

    Cassimir There should not be lit pellets...

    Cassimir
    There should not be lit pellets dropping into your ash pan. If you are finding them check to make sure your springs are strong. Do that by pushing down on the floor of the burn pot. It...
  22. Replies
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    2,938

    It depend on how old the stove is, check the...

    It depend on how old the stove is, check the serial number against this
    SN # 1184340 and lower - top air wash with no gasket on top

    SN # 1184341 and higher - botom air wash with no gasket on...
  23. Replies
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    2,938

    Have you checked the gasket on the glass. There...

    Have you checked the gasket on the glass. There is one side that is open, but if there is ash or something blocking the air flow it might be affecting the burn.
  24. RVParkDog, Sorry to hear you have had so many...

    RVParkDog,
    Sorry to hear you have had so many problems. Where are you located? I would get on the phone and call Quad. The smoke in your house could be the t/c. If they are not sensing the right...
  25. Replies
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    I think the logs are realistic, you don't see a...

    I think the logs are realistic, you don't see a burner pan and it comes with a ceramic glass. Where are you located? Heatilator has a a place where you can look for dealers in youor area.
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