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  1. Hearthman, can you elaborate on the "soft recall"?

    Hearthman, can you elaborate on the "soft recall"?
  2. Replies
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    5,857

    Valves are the problem less than 1% of the time.

    Valves are the problem less than 1% of the time.
  3. Replies
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    16,124

    I think if you just google search "mercury flame...

    I think if you just google search "mercury flame safety switch" you will find the Doctor with the proper medicine.:det:
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    1,477

    What is the model number? I have a many complete...

    What is the model number? I have a many complete burner trays.
  5. I have 4 Lp in stock if you want to contact me.

    I have 4 Lp in stock if you want to contact me.
  6. Mercury Flame Safety Switches still available!

    Ok...I have to let you guys know that it is my company(s) that holds the worlds supply of Mercury Flame Safety Switches. I was buying them back after my post in 2008 in anticipation of everyones...
  7. Replies
    38
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    16,124

    Ok...I have to let you guys know that it is my...

    Ok...I have to let you guys know that it is my company(s) that holds the worlds supply of Mercury Flame Safety Switches. I was buying them back after my post in 2008 in anticipation of everyones...
  8. TOAST! Or ticking time bomb if you put it back...

    TOAST! Or ticking time bomb if you put it back together. The seal is only good during the manufacturing process. Once it has been used and compressed it will nolonger reseal if taken apart.
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    Hi Salient, yes, you have an issue. It seems...

    Hi Salient, yes, you have an issue. It seems your issue is your problem with paying a professional to do a professional job. To help you I will need to know why you feel this way and what dollar...
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    903

    Hate to say it but your 100% responsible if the...

    Hate to say it but your 100% responsible if the glass brakes while your still there. If there was a week or month after you were there then that is less obvious you did it. It is up to you and your...
  11. Replies
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    16,124

    We had our customers buy the MFSS from No direct...

    We had our customers buy the MFSS from No direct purchase links and then we install the part. Worked out well. Alot of people need them to sell their house/condo or they are stuck buying a new...
  12. Replies
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    16,124

    Looks like there are some still around at.

    Looks like there are some still around at.
  13. Replies
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    3,654

    Before you do anything get the manual and review...

    Before you do anything get the manual and review all the "clearances to combustibles" and have your GAS CONTRACTOR do the same. Have them sign a contract that they understand the instructions and...
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    1,273

    Unfortunately we do not have the job to do the...

    Unfortunately we do not have the job to do the repairs (yet). I suspect the Condo Corp will look for bids and likely go with the cheapest. They will again get someone to cut corners and clearances...
  15. Replies
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    1,273

    Bees lead to serious infractions

    So I get a call from a Gentleman in a 9 year old condo who is concerned his fireplace logs are deteriorating I agree to squeeze him in over the lunch hour. The fireplace is a basement direct vent...
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    1,870

    Technically, you should shut it down. Logic and...

    Technically, you should shut it down. Logic and rational thought say there could be a problem in the future. Realistically, that specific crack is not going to put anyone in danger. Whatever you do...
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    2,033

    Thats the problem, the not knowing. If the clips...

    Thats the problem, the not knowing. If the clips are designed to not put pressure on the glass then either the glass is defective or there was outside trauma to the glass. I could not sell them a...
  18. Replies
    12
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    2,033

    HEAT N BLO glass problem

    I post this from a customer that wants an expert opinion but NOT from the dealer they purchased from. I am not a dealer of this product and do not wish to be. Any input would be appreciated. I...
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    850

    They are a money machine for themselves and HPB....

    They are a money machine for themselves and HPB. Unfortunately it's the poor and uneducated that fall for the "advantages" they sell.
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    642

    You're welcome!

    You're welcome!
  21. Replies
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    878

    I hope by "rear cover" you mean on the inside....

    I hope by "rear cover" you mean on the inside. Open the glass door, take out the logs, and remove the screws along the fan panel edge, be sure to not lose any part of the gasket, install fan , test...
  22. Replies
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    1,187

    Once the unit heats up the draw up the vent lifts...

    Once the unit heats up the draw up the vent lifts the weak pilot flame off the TC. Another thing could be that the unit doesn't vent well on high and could heat up the spill switch and shut down.
    ...
  23. Replies
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    1,187

    Low gas pressure. Send me $150 in the mail. (:

    Low gas pressure. Send me $150 in the mail. (:
  24. Replies
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    2,105

    Here is a FYI from Technical Standards Safety...

    Here is a FYI from Technical Standards Safety Authority;

    "A common practice by the home owner is to shut off
    the standing pilot during the summer months and
    relight it in the fall. In addition...
  25. Thread: gas wiring

    by natgastech
    Replies
    22
    Views
    1,989

    You must replace the valve! Think about it. ...

    You must replace the valve! Think about it. There was over 100 times the approved voltage run through the valve. If you have a 120 volt appliance and hooked it up to 12000 volts it is going to...
  26. Thread: gas wiring

    by natgastech
    Replies
    22
    Views
    1,989

    Needs new valve and thermopile. There will be...

    Needs new valve and thermopile. There will be melted hole at the tip of the thermopile so it won't slide out easy.
  27. Replies
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    2,552

    Yes, the fireplace should be installed on a...

    Yes, the fireplace should be installed on a "building code" certified wall otherwise it is not installed "to code".
  28. Replies
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    2,552

    JTP, I am interested in your repair. Do you take...

    JTP, I am interested in your repair. Do you take everything off and rebuild from inside to out? What does that cost? How long doe it take? Does the builder repay anything?
  29. Replies
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    2,552

    JB, I'm talking about creating a thermal break. ...

    JB, I'm talking about creating a thermal break. Doesn't matter how much insulation and vapour barrier when there's an 1/8" gap around a 7" (or 8") pipe. But it does sound like a poorly planned...
  30. Replies
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    2,552

    They didn't use high temp red silicone on the gap...

    They didn't use high temp red silicone on the gap between the vent pipe and wall flashing. Not a dyi job but may be done by taking the termination off and using a silicone gun with extension on the...
  31. Replies
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    1,372

    I had fan wire sitting loose in the bottom of a...

    I had fan wire sitting loose in the bottom of a fireplace last week. Yes it was live also. I put it in a receptacle box with ground fastened and marretted the hot and neutral. I did not connect a...
  32. Replies
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    1,372

    The experience did open my eyes to the...

    The experience did open my eyes to the possibilities after I install a fireplace. The saving grace for me is we installed it 3yrs ago and it was just recently that they finished the rest of the...
  33. Replies
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    1,372

    110 volts to millivolt valve!

    Yes, my customer had an electrician wire the basement and somehow connect 110 volts to the switch wire (18/2). "It was only on for 2 seconds," the electrician says. The guy assures my customer that...
  34. Almost forgot, you can also try the "Paper Test"...

    Almost forgot, you can also try the "Paper Test" where you try and slide the corner of a piece of paper behind the gasket in between the gasket and fireplace opening. If you can slide it in you know...
  35. I have done smoke bomb tests to find the leaks. ...

    I have done smoke bomb tests to find the leaks. Most heating suppliers have 1 minute smoke bombs. All you need is a 30 second smoke bomb but buy a couple as they are only a few bucks each. The last...
  36. Replies
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    937

    Every fireplace is different and has different...

    Every fireplace is different and has different needs. If you try and group a fireplace repair into a general repair price you will be sadly disappointed and sadly lose customer confidence. The fact...
  37. Replies
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    937

    We charge by the minute so we always get paid for...

    We charge by the minute so we always get paid for our time and the customer doesn't feel ripped by flat rate. On a side note, I clean 99.9% of pilot assys and can't remember the last one I replaced.
  38. Replies
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    2,688

    Perhaps Hearthman could clarify this further

    Perhaps Hearthman could clarify this further
  39. Replies
    11
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    2,688

    millivolt systems don't work well with 24 volt...

    millivolt systems don't work well with 24 volt stats with anticipators
  40. Replies
    5
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    5,309

    Valve failure is rare and based on our numbers...

    Valve failure is rare and based on our numbers less than 1% of our service calls. If a new valve is installed and is still not working properly the technician has made a mistake. You should...
  41. Inserts installed without zero clearance box

    Today was the 2nd gas fireplace insert in 3 weeks that was finished without a zero clearance firebox and not installed in a masonry firebox either. Let this serve as a warning for those that...
  42. Replies
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    1,866

    If it is installed according to the manufacturers...

    If it is installed according to the manufacturers certified instructions than she can run it 24/7 no problem. I'd be more concerned of the cost because of the lower efficiency.
  43. Replies
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    601

    Fuel for chiminia

    My cousins' sisters' boyfriend asked me; "What is the best fuel for burning in a chiminia?" I was not sure. Is it wood? pellets? corn? acorns? cherry pits? Newspapers or pizza boxes? Hopefully...
  44. Replies
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    455

    Separate section for gas fireplaces

    Could the moderators suggest and start a new section for gas only fireplaces? It seems the section is diluted with BS and is losing focus on the ligitimate gas fireplace industry.
  45. Replies
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    766

    That valve has a led lite that flashes every 3-4...

    That valve has a led lite that flashes every 3-4 seconds during normal operation. Check the flashes with the error flash codes in the manual and see if that tells you (sometimes it doesn't reveal...
  46. Replies
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    1,230

    Pull the unit. The chimney is double bricked and...

    Pull the unit. The chimney is double bricked and when the vent was put through it is an opening to the space between the 2 layers which is not airtight. It can be tricky to solve this issue in the...
  47. Replies
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    1,130

    Check manual for use of vent restrictor.

    Check manual for use of vent restrictor.
  48. Replies
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    2,696

    *

    *
  49. Replies
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    1,892

    Sounds pretty complicated. I would switch back to...

    Sounds pretty complicated. I would switch back to a millivolt system. Unless you are in California and can't, those politicians are so smart to go pilotless. As a tech I would NEVER recommend an...
  50. Replies
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    1,596

    reverse the liners

    reverse the liners
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