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You posted while I was typing but I agree 100%

His bid should have covered the fine details unless you want to give the home owner a bid that covers fine details and one that does not. What kind of thinking is this? This guy bought one of the...

That is the problem, if they are only going to do it right if they know this in advance would you want them ? I always expect people to look at what we do because thats how I sell most of my...

My Trane salesman was here this morning and I showed him your pictures. I can assure you that Trane does not want poor installers installing these systems and he sent your pictures and a link to this...

Just some thoughts on your situation.
Although the looks are not that great the return will work fine the way it is. I would have used a filter that fit the airhandler or made a transition from the...