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Thanks.
The wall is sealed behind the unit and it has been tested while the system is off. There are two of these in the house, both installed same time, same crew and both are reacting the same way.

ok.

Adding a link to the problem. Video of the thermostat going up after I ask for a lower temp. It never reaches its new room temp and just runs and runs. ...

they are due out here today to look over. here is a short video I made showing what happens. It's about 2 minutes long. You will see me ask for 75 degrees and about 2 minutes later the room temp...

I have two new 802's and they dont operate right. When I lower the set temp the room temp goes up on the display, so the unit just runs and runs and can never lower the room on the display,...

Yes, the wall is sealed behind the back plate. I recently added some more putty into the hole just to be certain. I tested the bedroom tstat yesterday afternoon to see if it did the same...

4 systems. the two new ones are on the main floor. 2 ton drives the master and living room, 3 ton drives the kitchen, den and fam room. and I just noticed the master bedroom which is the new model...

Thanks for the response. Yes I have spoken with the contractor. They sent a tech out to look at the fan speed in the air handler and make any adjustments needed. That didn't seem to any any...

Local Trane rep. company. They've been out here to try and remedy but to no avail. They were going to exchange tstat with a new one, but I switched it out with another in the house, installed the...

Just installed two trane xl units. The problem I have is when I call for a certain temp on the tstat if I do not do it in one degree increments it never reaches the set point. And, at times if say...