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  1. Replies
    11
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    3,144

    lawsdt71, Thank you for the additional...

    lawsdt71,

    Thank you for the additional information. We have been in contact with your contractor and have requested that they contact us while in front of the unit. It was our understanding that...
  2. Replies
    11
    Views
    3,144

    lawsdt71, We have read your comments and would...

    lawsdt71,

    We have read your comments and would be happy to look into your inquiry further. Can you please provide the serial number of your WaterFurnace unit, as well as the name of the...
  3. Replies
    4
    Views
    1,430

    bmerrell, We apologize for not responding...

    bmerrell,

    We apologize for not responding before now. If you have not already done so, we would suggest contacting your WaterFurnace dealer or HVAC contractor for further assistance. If your...
  4. Replies
    8
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    1,003

    lkelly4, We are sorry to hear that you have...

    lkelly4,

    We are sorry to hear that you have had trouble with your WaterFurnace equipment. Please provide the model and serial numbers of your units, as well as the name of the contractor you area...
  5. Sensilble, We are sorry to hear that you have...

    Sensilble,

    We are sorry to hear that you have had a problem with your WaterFurnace unit. Please provide your model number, serial number, and the name of the contractor you are working with so we...
  6. Replies
    14
    Views
    3,708

    RoseRx, We have been in contact with your...

    RoseRx,

    We have been in contact with your contractor and will continue to work with you in finding a resolution.

    WaterFurnace International, Inc.
  7. Replies
    34
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    5,533

    JohnGuc, As with anyone you hire to perform...

    JohnGuc,

    As with anyone you hire to perform work, we always suggest that you contact the Better Business Bureau and request references from the contractor.

    WaterFurnace International, Inc.
  8. Replies
    34
    Views
    5,533

    Goldfinch, We are sorry to hear that you have...

    Goldfinch,

    We are sorry to hear that you have had a bad experience with your WaterFurnace equipment, and would like to look into your concerns further. Please provide your model and serial...
  9. Replies
    111
    Views
    52,489

    ChaseAir, Unfortunately, the information you...

    ChaseAir,

    Unfortunately, the information you have provided is very vague. Warranty claims are processed and shipped the same day they are received. In regards to your comments about not...
  10. Replies
    111
    Views
    52,489

    SparkyTheTermite, We are sorry to hear that...

    SparkyTheTermite,

    We are sorry to hear that you have experienced issues with your WaterFurnace equipment. Could you please provide your model and serial numbers so we may look into your inquiry...
  11. Replies
    14
    Views
    3,708

    RoseRx, We have read your comments and are...

    RoseRx,

    We have read your comments and are unfamiliar with your situation. Please provide your model number, serial number, and the name of the contractor you are working with so we may look into...
  12. Replies
    2
    Views
    1,780

    Geoapprentice, The communicating thermostats...

    Geoapprentice,

    The communicating thermostats will not work with the original IntelliZone. If the original IntelliZone is used, an analog thermostat will need to be used. If you need additional...
  13. Replies
    4
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    1,678

    Segway36, Bill Lee is correct. A couple of...

    Segway36,

    Bill Lee is correct. A couple of years ago, Copeland stopped manufacturing this compressor. At that time, we bought as many of these compressor as we were able to. Unfortunately, at...
  14. RoseRx, We would be interested in knowing who...

    RoseRx,

    We would be interested in knowing who you have been in contact with. We have spoken with our engineering staff and they have informed us that the direction of the pleats should not make a...
  15. Replies
    5
    Views
    2,659

    bassethound, We have read your comments and...

    bassethound,

    We have read your comments and received your email through our website. According to the information you provided, your unit is Paradise equipment. The literature you are...
  16. Replies
    18
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    1,700

    gitsumpottery, We have been in contact with...

    gitsumpottery,

    We have been in contact with your contractor to discuss your concerns. According to your contractor, they were under the impression that the noise had been resolved. They have...
  17. Replies
    18
    Views
    1,700

    gitsumpottery, We will be more than happy to...

    gitsumpottery,

    We will be more than happy to look into your inquiry further. Please provide your model number, serial number, and the name of the contractor you are working with. If you do not...
  18. Replies
    41
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    2,693

    robertsmb9, Thank you for your additional...

    robertsmb9,

    Thank you for your additional comments. Maybe at this point, it would be a good idea to have another contractor run building heating and cooling loads on your home to ensure the...
  19. Replies
    41
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    2,693

    robertsmb9, Thank you for your additional...

    robertsmb9,

    Thank you for your additional comments; however, we feel there may be some confusion. WaterFurnace is the manufacturer of the equipment. We do not size, design, or install geothermal...
  20. Replies
    41
    Views
    2,693

    robertmb9, We have read your post as well as...

    robertmb9,

    We have read your post as well as the email you sent over our website and are sorry to hear that you feel as if we have no interest in assisting you with a resolution; unfortunately, we...
  21. Replies
    111
    Views
    52,489

    dship, We are sorry to hear that you feel this...

    dship,

    We are sorry to hear that you feel this way and appreciate your position. WaterFurnace has been very forthcoming with our stance on Formicary Corrosion. This is an industry wide issue and...
  22. Replies
    111
    Views
    52,489

    ChaseAir, We believe you may be confusing...

    ChaseAir,

    We believe you may be confusing Formicary Corrosion with Galvanic Corrosion. Galvanic Corrosion is when a galvanic current is produced by dissimilar metals. Formicary corrosion is...
  23. Replies
    111
    Views
    52,489

    dship, The majority of air coil leaks are the...

    dship,

    The majority of air coil leaks are the result of an industry wide issue called Formicary Corrosion, which is caused by indoor air quality. Carrier performed a study of Formicary Corrosion,...
  24. Replies
    2
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    2,299

    skolacin, The green status light indicates...

    skolacin,

    The green status light indicates that the microprocessor control is operating properly. As for the DHW switch, when this is in the off position, a red light will illuminate.

    The DHW...
  25. Replies
    15
    Views
    2,571

    WF problems, In reading your post, it seems...

    WF problems,

    In reading your post, it seems that you may have an issue with your WaterFurnace. Please do not hesitate to contact us for assistance with this issue. We will be more than happy to...
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