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  1. Replies
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    You have a bad connection in the switch circuit....

    You have a bad connection in the switch circuit. Also the unit may be for decoration only, and if so it won't heat very well. Whats the model?
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    you just resurrected a 4 year old thread :)

    you just resurrected a 4 year old thread :)
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    There are few possible reasons for the low heat...

    There are few possible reasons for the low heat output. First it could be low gas pressure, although I doubt it's the problem. Second it could be it's getting too much air, and the air needs to be...
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    Good to hear coolram :) Those igniter wires can...

    Good to hear coolram :) Those igniter wires can be a pain, what I do is send one wire through at a time. They still sell both the 380w(white) igniter and 300w(black) igniter, so they didn't sell you...
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    Yes, you need to replace the burn pot. It's not...

    Yes, you need to replace the burn pot. It's not to difficult, use a penetrating oil on the bolts and let sit for awhile, before you try to unbolt it. It is the two bolts inside on the floor of the...
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    If I inspect a wood stove or insert that has a...

    If I inspect a wood stove or insert that has a crack, I will strongly recommend i.e. "we cannot service this stove/insert anymore" they replace the unit.
    Once a insert starts to burn out or crack...
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    It's usually more efficient to use a supplement...

    It's usually more efficient to use a supplement heat source, than it is to boil a room to keep another room warm. There are electric tapes you can buy that you tape to a water pipe to keep it from...
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    It is almost never the sensor, It's probably the...

    It is almost never the sensor, It's probably the auger motor.
    Make sure the disc is clear of debris. Remove all of the pellets completely, pull the auger motor and auger.
    Make sure there is no...
  9. Replies
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    the picture is tilted ;) quick edit, to make...

    the picture is tilted ;) quick edit, to make picture levelish according to building
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    Most certs IMO are geared toward making money...

    Most certs IMO are geared toward making money instead of providing a service, like they originally started out to do.
  11. Replies
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    OK, I understand you have liabilities you want to...

    OK, I understand you have liabilities you want to keep to a minimum, but my point is(In my humble opinion) we write things off as "we cant help you" far to often. We may as well have a sticky that...
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    As long as you didn't connect it to house...

    As long as you didn't connect it to house power(120VAC) you didn't do any damage. However there is something else going on, perhaps a dirty pilot. But we really cant help you since you don't have any...
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    Hey krober, that sounds correct. we need ore...

    Hey krober, that sounds correct. we need ore information to help you. Whats the mfg and model# of the stove. Is the stove new or used?
  14. The blinking wall control is either a bad...

    The blinking wall control is either a bad connection or a faulty wall control. What you can try is loosen the three wires coming into the back of the unit(red, green, and white) re tighten them...
  15. Replies
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    You can't do anything really to the person who...

    You can't do anything really to the person who sold it. But Majestic may do something for you. contact them and see
  16. Thread: help

    by darthvader
    Replies
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    580

    on the head of the valve, you will see 3 screws...

    on the head of the valve, you will see 3 screws and/or spade connectors, pull all wires except thermopile wires off valve, so you should only have the two wires from thermopile connected to valve....
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    I run into this all the time, Building inspectors...

    I run into this all the time, Building inspectors and contractors need to pick up the slack. so many chases are build with nothing but framing. Hearthman hit the nail on the head, it's a sucky job,...
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    usually once a year is enough, it depends on what...

    usually once a year is enough, it depends on what wood you burn, if you burn softwood you may want it done more often. but usually once a year.
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    You can have your chimney cleaned that should...

    You can have your chimney cleaned that should help with the smell.
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    You shouldn't run these stoves on low for...

    You shouldn't run these stoves on low for extended times because its burns less clean and will cause your stove to get dirty fairly fast. what is the cycle time and what is your outdoor temperature....
  21. Check to make sure the vac switch hose is clear....

    Check to make sure the vac switch hose is clear. next make sure stove is clean. check burn pot to make sure all hole are open.
    Remove baffle behind burn pot. clean all the fingers off the heat...
  22. There should be nothing in the hole. something is...

    There should be nothing in the hole. something is jammed in there. It is normal for the stove to auto clean after shutdown. The fire should be out by the time it does auto clean, make sure the stove...
  23. this port should be open and you should be able...

    this port should be open and you should be able to blow a decent amount of air through it. most likely clogged with pellet debris
  24. you most likely need a new remote then

    you most likely need a new remote then
  25. when you press the on/off button press and hold...

    when you press the on/off button press and hold firmly for 2s these remotes are pretty notorious with have low signal strength. also make sure batteries are good.
  26. Thread: gas logs

    by darthvader
    Replies
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    2,300

    Hearthman is correct in that it is a lot of...

    Hearthman is correct in that it is a lot of different things in and cause it. I find when a customer(on propane) runs the tank out or low constantly, I see it more often. The way I understand it(i...
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    you get what you pay for pretty much

    you get what you pay for pretty much
  28. On a lot of gas fireplaces when you adjust the...

    On a lot of gas fireplaces when you adjust the hi/low flame control, you cant see much difference at all. But if you are worried about it, you need to have a tech out to check pressures at the valve....
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    clean out the hopper, and make sure there is...

    clean out the hopper, and make sure there is nothing jamming the auger
  30. Replies
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    Most of the time on these units, it a bad...

    Most of the time on these units, it a bad connection where the TC plugs into the control board, sometimes all you need to do is unplug the tc and plug it back in, be very careful when unplugging it...
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    check the outlet, make sure you are getting ~120v...

    check the outlet, make sure you are getting ~120v to ground on the hot side and <5v to ground on the neutral side. Is the call light dim by chance? If the wires from the T-stat get grounded on the...
  32. Replies
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    The thermocouple could be bad also, but you...

    The thermocouple could be bad also, but you should get a orange light from the control board.
  33. Replies
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    You eliminated every possible cause, except bad...

    You eliminated every possible cause, except bad ignitor and bad auger(which is extremely unlikely) retest your components, sounds like it could be vac switch. also check the high temp disc. The high...
  34. I second what hearthman said, I would highly...

    I second what hearthman said, I would highly recommend a new company(or specifically request the senior tech) to service your fireplace.
  35. Sounds like maybe you have burn back, which is...

    Sounds like maybe you have burn back, which is when the the gas lights coming right out of the orifice instead of on top of the burner. This can be caused by wind, improper log placement, ember...
  36. the burner needs to be inspected to make sure...

    the burner needs to be inspected to make sure that it hasn't burned open. Then if everything is ok the burn pan needs to be filled with sand and leveled off nicely. then place logs according to mfg....
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    lol wow, kinda bad for business if your showroom...

    lol wow, kinda bad for business if your showroom burns down haha
  38. Replies
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    Ah the mental image of a propane bottle used for...

    Ah the mental image of a propane bottle used for heating in a hearth showroom made me lol. Look ladies and gentlemen it's "safe" clean and 100% efficient, and depending on your interior decor could...
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    ah but you can also use it to de-snow the roof so...

    ah but you can also use it to de-snow the roof so it doesn't collapse!
  40. Replies
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    It's ok, it's good to keep Hearthman on his toes

    It's ok, it's good to keep Hearthman on his toes
  41. Replies
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    I hear you can heat a house by taking a propane...

    I hear you can heat a house by taking a propane bottle turn it on and light a match, true or false?
  42. Depends alot on what it cost to live in your...

    Depends alot on what it cost to live in your area, what your bosses overhead is, how generous he is, and what he charges for a service call and hourly shop rate. So with all that said, you do sound...
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    Most pellet stoves never need a complete rebuild,...

    Most pellet stoves never need a complete rebuild, what they do need is thoroughly cleaned.
    The two things that can cause a multiple component failure is if your convection fan goes bad, and causes...
  44. Replies
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    The problems I see are mostly the woodstoves not...

    The problems I see are mostly the woodstoves not holding up, panels warping and cracking(most likely customers are over firing the stove) but other mfrs. handle the over fire better imo. also the...
  45. Hey Ash I am glad to see you still enjoying your...

    Hey Ash I am glad to see you still enjoying your job, keep at. If you love your job it's worth investing time and money into education. If the business ever dries up, it's not a big switch to...
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    I personally would shy away from Hearthstone...

    I personally would shy away from Hearthstone products as I don't think you get the quality that you're paying for.
  47. Replies
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    From your description, It sounds like wall switch...

    From your description, It sounds like wall switch could be the 110v AC supply to the unit. What is the "on" button you refer to? the remote? If so leave wall switch in on position, then hit the on...
  48. is the fireplace used? if not you can stuff the...

    is the fireplace used? if not you can stuff the damper with insulation.
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    If the window does the trick you are in need of...

    If the window does the trick you are in need of more fresh air. It's quite possible the fresh air you have brought in isn't enough, and you need another HRV or more depending on how much air you...
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    Will either one cause odors in the attic?or is it...

    Will either one cause odors in the attic?or is it one specific one that causes the odor? You say the attic is conditioned, I'm assuming it is unfinished and unvented. Are you only smelling it in the...
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