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Another HVAC issue has prompted me to update this thread. Both of my original coils were replaced by the original contractor at a out-of-pocket cost of $600. Both units appear to be working fine so...

Thank you WF Inc. I will be most interested to know what caused the failure.

Installers have been here for almost 7 hours... they ran out of refrigerant and had to leave, go across town, and come back again. Now they are telling me that the plastic drain pan on my 5 ton unit...

Thank you WF Inc for your quick responses. The installer is in the process of replacing the coils now. I also verified that they will be shipping the leaking coils back to WF for inspection.

WF Inc,

My installer is here today replacing the coils. How can I verify that the replacement coils have the FormiSheildPlus coating. I just asked him if they did and he said "I don't know."

WF Inc,

I was not suggesting that WF was calling my installer dishonest. I was simply pointing out that there was a contradiction between what the installer told me WF would pay and the WF labor...

I don't blame you for hesitating Popoff. Looks like I may be on the hook for over $1200 in diagnostics and labor on two units only two years old... both coils are leaking according to the...

You may send the information to: nospam_acct@mindspring.com

Thanks.

So, Waterfurnace pays the dealer/installer an undisclosed amount for labor to fix a warranty issue... and then the dealer/installer gets to decide how much of that payment to credit to the homeowner....

The contractor told me that the WaterFurnace labor allowance covers 30% of the labor cost... is this not correct? They have estimated $1327 to replace both coils and restore refrigerant... minus 30%...

Here is the information for my units:

5 Ton Unit
Model: NDH064A101CSL
Serial #: X12968

3.5 Ton Unit
Model: NDH038A101CSL
Serial #: X12966

My new, green home is less than two years old (6000 sq.ft.). I have two Waterfurnace Envision units (3.5 ton and 5 ton) running 2 and 4 zones respectively. Both units stopped heating this winter...