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Type: Posts; User: blueflame

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  1. Replies
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    Views
    1,090

    Try looking at the Brigantia fireplaces. They...

    Try looking at the Brigantia fireplaces. They frame into a 2X6 wall and are only 6.5" deep. They are a AFUE rated direct vent fireplace. http://www.brigantiafireplaces.com/
  2. Replies
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    1,624

    The WSK-200 will allow you to turn the fireplace...

    The WSK-200 will allow you to turn the fireplace on/off and to turn the pilot on/off and turn a fan on and off. The WSK-100 will operate the fireplace and the pilot.
  3. hubcap617, First thing is that we do not provide...

    hubcap617,
    First thing is that we do not provide DIY info on this site. There are fireplace stores all over Boston that service fireplaces and that should be your first call. In Mass they are more...
  4. Replies
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    1,867

    They will follow the warranty that came with the...

    They will follow the warranty that came with the fireplace. The new warranty program is on new product only.
  5. Replies
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    2,023

    I was called out to service a fireplace because...

    I was called out to service a fireplace because the homeowner thought it was not working. The white film was sooo thick they could not see the flame. Used White-Off to clean the glass off and they...
  6. wrronn Could have to do with the thermocouple....

    wrronn
    Could have to do with the thermocouple. Make sure the ceramic cover is pushed all the way onto the T/C. What may be happening is that the T/C is not reading any heat so it never gets out of...
  7. Sound like a problem with the thermocouple. Have...

    Sound like a problem with the thermocouple. Have a tech come in any sevice the unit.
  8. Replies
    9
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    2,887

    This is out of the install manual for the WSK-MLT...

    This is out of the install manual for the WSK-MLT which comes with the Escape42: Operation Under Battery Power
    A switch on the control box allows for battery power under
    no-power conditions (see...
  9. Replies
    3
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    759

    RH Peterson is probably the oldest company to...

    RH Peterson is probably the oldest company to make gas logs and they have a great number of styles.
  10. Replies
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    4,734

    The fan is installed from the rear of the insert....

    The fan is installed from the rear of the insert. If the unit has been installed you will need to pull it. Sorry
  11. Replies
    6
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    1,278

    fireplaceguru, I have worked with Heatmasters...

    fireplaceguru,
    I have worked with Heatmasters log for a long time and they had a burner that you could put embers on at least 12 years ago. They did not use vermiculite. That vent free had a...
  12. Replies
    10
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    7,074

    The sand also dampens the noise of the gas flow....

    The sand also dampens the noise of the gas flow. Sand is used with natural gas. Vermiculite is used with LP.
  13. Replies
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    930

    This could be a very long answer but bottom line...

    This could be a very long answer but bottom line is a direct vent is healthier and more efficient
  14. Replies
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    4,264

    Make sure you check the box SHOW ME ALL DEALERS.

    Make sure you check the box SHOW ME ALL DEALERS.
  15. Replies
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    4,264

    You must go through a dealer. Heat & Glo does not...

    You must go through a dealer. Heat & Glo does not sell direct. You can go onto their web site and they have a dealer locator that you can put in a mileage requirement and get every dealer with say...
  16. Replies
    11
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    1,695

    I would certainly like to see those number and...

    I would certainly like to see those number and how he got them. It all depends on what you are paying for your current fuel. There are several places you can go to compare the cost of the fuel you...
  17. Replies
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    4,720

    You may not be able to see the change. You need...

    You may not be able to see the change. You need to check it with a manometer.
  18. Replies
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    992

    There could be a couple things. You should talk...

    There could be a couple things. You should talk to your dealer and they can make some suggestions. Good Luck.
  19. Replies
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    992

    Hi melwalthers, A flashing yellow light in the...

    Hi melwalthers,
    A flashing yellow light in the control box mean a problem with the thermocouple.
    Good Luck
  20. Replies
    1
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    721

    If you have a larger room especial with a vaulted...

    If you have a larger room especial with a vaulted ceiling, I like the Escape 36or 42 firepalce from Heat&Glo.
  21. Replies
    11
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    2,397

    Cassimir There should not be lit pellets...

    Cassimir
    There should not be lit pellets dropping into your ash pan. If you are finding them check to make sure your springs are strong. Do that by pushing down on the floor of the burn pot. It...
  22. Replies
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    3,076

    It depend on how old the stove is, check the...

    It depend on how old the stove is, check the serial number against this
    SN # 1184340 and lower - top air wash with no gasket on top

    SN # 1184341 and higher - botom air wash with no gasket on...
  23. Replies
    11
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    3,076

    Have you checked the gasket on the glass. There...

    Have you checked the gasket on the glass. There is one side that is open, but if there is ash or something blocking the air flow it might be affecting the burn.
  24. RVParkDog, Sorry to hear you have had so many...

    RVParkDog,
    Sorry to hear you have had so many problems. Where are you located? I would get on the phone and call Quad. The smoke in your house could be the t/c. If they are not sensing the right...
  25. Replies
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    2,574

    I think the logs are realistic, you don't see a...

    I think the logs are realistic, you don't see a burner pan and it comes with a ceramic glass. Where are you located? Heatilator has a a place where you can look for dealers in youor area.
  26. Replies
    6
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    2,574

    My personal opinion is that the Caliber NXT has...

    My personal opinion is that the Caliber NXT has the best flame Heatilator has to offer. Alot of the HHT products start out blue and take 20-30 min to look good. The NXT looks good almost form the...
  27. Replies
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    1,290

    I'm arriving around 3:00 on Tuesday because I...

    I'm arriving around 3:00 on Tuesday because I want to catch the classes starting Wednesday.
  28. Replies
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    2,562

    Do you work at the dealer store on Watts Rd

    Do you work at the dealer store on Watts Rd
  29. Replies
    12
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    2,562

    What version of the board and wall control do you...

    What version of the board and wall control do you have?
  30. Replies
    12
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    2,562

    What are your settings?

    What are your settings?
  31. Replies
    12
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    2,562

    What I have heard is that changing the board and...

    What I have heard is that changing the board and wall control will fix that issue. They were dumping too much fuel on start up.
  32. Replies
    7
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    3,964

    What fuel are you burning and where do you have...

    What fuel are you burning and where do you have your settings, ie manual, auto, flame height etc?
  33. Replies
    7
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    3,964

    There are a number of things that a auger jam on...

    There are a number of things that a auger jam on a AE could be. You need to get the dealer back involved with the problem. The AE is not as simple as some of the other stoves. I believe it could be...
  34. Replies
    12
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    2,562

    The loud roaring comes fromthe amount of pellets...

    The loud roaring comes fromthe amount of pellets that drop on startup. That is why it goes away after the first 10-15 min. They should be changing the board and wall control at the same time so that...
  35. Replies
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    3,964

    Not sure the issue. You said the auger is jamming...

    Not sure the issue. You said the auger is jamming in your first paragraph and then in then in the second the last pellet was dropping meaning you were running out of pellets? Which stove do you have?
  36. Don't fool with the unit any longer. Get it...

    Don't fool with the unit any longer. Get it replaced. Like you said you have four children in the house and the unit is telling you there is something wrong. It keeps shuting down. The fact that it...
  37. Replies
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    996

    I can only speak about the SL550. I put one in my...

    I can only speak about the SL550. I put one in my house the end of last winter and am happy with it performance. I chose the TRS model because of the realistic flame, burner and logs. The size is...
  38. Replies
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    4,188

    The only place to get parts is through the Quad...

    The only place to get parts is through the Quad dealers.
  39. Replies
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    1,563

    How many btu's are each of the stoves? I have...

    How many btu's are each of the stoves? I have seen pellets stoves that are 30,000, 40,000 & 60,000. As far as gas I have see 30,000 and 40,000. How efficiency are determine can vary by company. Lopi...
  40. You might look at the label on the box. It will...

    You might look at the label on the box. It will have a s/n and a date. The company can also run the s/n and get date of manufacture.
  41. Thread: H&G problems

    by blueflame
    Replies
    12
    Views
    1,371

    Way too much damage for that to all come from the...

    Way too much damage for that to all come from the stove. Especially since the roof line would protect everything above it. And like someone said, if it were the stove the area above the vent would be...
  42. Replies
    6
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    4,188

    A flashing yellow light on the control box means...

    A flashing yellow light on the control box means a problem with the thermocouple.
  43. Replies
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    1,087

    The price is pretty competitive. Basic model is...

    The price is pretty competitive. Basic model is $899. Everything is included.
  44. Replies
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    1,013

    There is another web site that might be able to...

    There is another web site that might be able to get you a answer faster. www.hearth.com/econtent/index.php/forums/ is a forum that is strickly hearth and has a wide following.
  45. I talk from experience. If Quad knew about the...

    I talk from experience. If Quad knew about the problem they would overnight the part to the dealer. They have done it for me and mannnnnyyyy others. The dealer needs to make you a priorty and call...
  46. BuenieBob and Junk Mt Vernon - You are not alone...

    BuenieBob and Junk Mt Vernon - You are not alone in having problems with theMt Vernon. It would have been much smarter for Quad to wait 6 months before they rolled it out to the market. They will...
  47. Replies
    8
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    1,013

    I have gone through the process of getting gas...

    I have gone through the process of getting gas logs approved and it is more time consuming as well as a pain. While I don't know much about the product you want approved, the plumbing board puts a...
  48. Replies
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    74,955

    ` the cost to run a pilot is more like $10-$15...

    `
    the cost to run a pilot is more like $10-$15 per month and a standing pilot uses 9.3 million BTU's a year.
  49. Replies
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    12,363

    Sorry to hear you are having a problem finding a...

    Sorry to hear you are having a problem finding a replacement. The way I found it was bad was to break open the control and cut the wires to the bypass and then rewired it byppassing the rheostat....
  50. Replies
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    I would not rule out the T/C.

    I would not rule out the T/C.
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