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  1. Replies
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    I gave the contractor the information about the...

    I gave the contractor the information about the outdoor fan could be the problem due running during the defrost cycle. He was happy I gave him this information so he called the Ruud Distributor and...
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    OK thanks BaldLoonie for the tip!! I will see if...

    OK thanks BaldLoonie for the tip!! I will see if the fan stops when I hear it go into the defrost cycle.
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    I will try and get a 2nd opinion, but I live in a...

    I will try and get a 2nd opinion, but I live in a rural area and there are not a lot of heating & air contractors in my city.
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    RUUD UPRL-JEC HEAT PUMP ICING UP

    We had a new RUUD communicating system (UPRL-JEC 3 ton heat pump w/ RHPL-HM3621JC air handler) installed a couple of years ago. It has worked fine until this cold season. On a cold night, ice...
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    I have been watching my outdoor unit and the...

    I have been watching my outdoor unit and the thermostat during the defrost cycle trying to observe what is happening. I have noticed several occasions the communication is lost because I get an...
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    The thermostat is set to lock out aux heat at 30...

    The thermostat is set to lock out aux heat at 30 degrees or above. Is that what you are talking about when you say Air Handler lockout temp?
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    Jtrammel is correct. If the OP's system is wired...

    Jtrammel is correct. If the OP's system is wired as full comm it only needs four wires....R, C, 1 (data), 2 (data). Installing contractor should verify thermostat setup feature for Air Handler...
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    That is my same scenario. The aux heat does not...

    That is my same scenario. The aux heat does not come on during the defrost cycle and the air from the registers is very cold. It drops the temperature in the house 2-3 degrees by the time it is...
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    Defrost cycle does not activate aux heat

    Have a new RUUD 3 ton heat pump (UPRL-036JEC - Model Number & RHPL-HM3621 Air Handler & HD UHC-TST550CMMS Thermostat). It was installed using only 4 wires as a fully communicating system. When it...
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    Thanks Kevin for the quick answer. I will pass...

    Thanks Kevin for the quick answer. I will pass this information onto my service tech and I am sure he will install a new lineset with the elbows when it warms up. I am sure you have seen this...
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    I am so glad to see another post on lineset...

    I am so glad to see another post on lineset vibration. We have a new RUUD 3 ton heat pump (UPRL-036JEC with a RHPL-HM3621 air handler). This summer it was very quiet, but since we started using the...
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    Since my installer has not returned my call, I...

    Since my installer has not returned my call, I will have to call another company to get this checked. We just had the new unit installed May 2010.
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    Well, I called my installed 2 times this week...

    Well, I called my installed 2 times this week about this noise problem, but he has never returned my call. I went down to the basement this morning while the heat was running and BaldLoonie is...
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    Thanks for the good input. As previous post...

    Thanks for the good input. As previous post suggested, I am calling my installer, but want suggestions from experts that have had the same problem and many of you are RUUD/RHEEM specialists.
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    Do you mean putting the indoor unit on cork pads...

    Do you mean putting the indoor unit on cork pads OR the coils on the inside of the indoor unit?
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    The noise stops and it goes back to normal.

    The noise stops and it goes back to normal.
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    New RUUD system -very noisy heat mode

    Have a new RUUD 3 ton heat pump (UPRL-036JEC - Model Number & RHPL-HM3621 Air Handler). This summer it was extremely quiet to run, but since we have turned it to heat it is very loud with noisy...
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    The tech said the water would evaporate and would...

    The tech said the water would evaporate and would not stay in there very long. I am like you, I do have concerns about it and that is why I would like to know what other people think.
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    Central Air Drain Hose Placement?

    We had a new RUUD 3 ton, 16 seer, 2 stage communicating heat pump installed in May. We are very happy with the unit, but have a question about the placement of the drain hose. There is a pump in...
  20. I did not know this was an issue with the RUUD...

    I did not know this was an issue with the RUUD units because one of my most important points in a new unit was it had to be quiet. The unit is right next to our bedroom and this is very anonying. ...
  21. Thanks BaldLoonie for your helpful input. You...

    Thanks BaldLoonie for your helpful input. You seem very knowledgeable about Rheem/Ruud systems.

    Am I correct, the noise/vibration is only noticed in the heat cycle. I do not hear it in the cool...
  22. New Ruud Ultra Install - Noisy Vibration

    We just had a new Ruud Ultra 2-stage Heat Pump installed and in the heat cycle it is very noisy. It seems to be due to vibration. We used the cooling on Friday and it was very quiet with no...
  23. There is a USB port to connect the thermostat to....

    There is a USB port to connect the thermostat to. Is that helpful for initial programming? If he comes back tonight and needs any input would you be able to give him any help?
  24. I will probably have to wait until tomorrow. I...

    I will probably have to wait until tomorrow. I was looking in the installer's book and when it first power up it shows searching to find equipment, but it does not show any equipment found. Then it...
  25. He has left today and it is hot. I really wanted...

    He has left today and it is hot. I really wanted air tonight. This is the system I picked out and it is his first RUUD communicating thermostat he installed. He will probably have to wait until...
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