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    Thanks for the input everyonr. It sounds like we...

    Thanks for the input everyonr. It sounds like we are all pretty much going about it the same way. And to clarify, This only happens with a small numer of customers (<5%) from my experience. I feel it...
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    I'm only talking about the ones that decline the...

    I'm only talking about the ones that decline the repair. IF they approve initially, they only get charged the quoted price.
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    Decliners, how do you handle them?

    Ok fellas i gotta vent a little bit here. We have all been in this situation, furnace is marginally working or you find something that needs attention asap (Low reading on a capacitor, weak HSI,...
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    long time lurker, new member

    Hi guys, new member here from S.E. Michigan (go blue!). Been in residential and commercial HVAC and Plumbing for the past 13 years. Service tech the past six. I look forward to contributing if/when I...
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