I understand what you are saying and we ask our customer service people to ask if they have checked breakers,stat setting ,filter ,etc.
Originally posted by tayost
Wow... I didn't mean to make so many people upset. I do not mind paying a premium price for a premium service. I do not mind paying competitive fees for services that are beyond my expertise. Heck, I don't even mind paying those prices if I'm just too lazy to do it myself. However, I think it would be in the best interest of some companies to offer some basic tips at a reduced rate. As a home owner I would gladly pay more for the technician to come out to my house when I wasn't able to resolve it over the phone. Would it be so terrible for the phone representative to ask me if I have checked the breakers or if I felt comfortable replacing a fuse? I don't even get that option - it's a flat $200 to tell me what is wrong plus hourly labor plus the retail cost of parts to fix it. Shouldn't some part of this business allow for establishing customer relations? As a new customer why would I come back to you for service when I was charged $215 to have my breaker tripped? In that scenerio it's my opinion that I would have been ripped off. I'd much rather have someone charge me $50 for a phone consultation covering the basics and then $150 for the service call if I can't figure it out. These are just my thoughts and opinions - the way I see it from my point of view. I could be a minority in this case. The only reason I posted my question was to see if there were some BASIC steps I should take in this case. I do not know how business you guys generate from the lack of education of your customers but I do know that I would call the technician who asked me to check the fuses and flip the breaker the next time I had an issue before I would call the guy who charged me $200 to come out and flip it himself.