Originally posted by NormChris
Perhaps he should call the catalog desk and ask for technical help. Does he really expect to purchase a mail order system and then get service over the internet from us? That is why you purchase equipment from a real contractor, to get the service and assistance when you need it.
Just think how much he saved by avoiding a contractor. Now he can start using the money he saved to pay a real professional to get it working. That is, if he can find one willing to work on a new install that they did not sell.
You would think a utility employee would know better.