heat n glo supreme 130 problems
Had this installed in November of 2010 and it has had problems igniting and staying lit. When you turn on the fireplace with the remote, the pilot will light and sometimes the fire turns on slowly then shuts down. If you try to reignite it, it won't and you see red and green flashing lights. We turn the power off and on then the fireplace will start and run fine. Representatives from the manufacturer were out and supposedly repaired whatever was wrong, but as soon as cold weather comes it does the same thing again. Now it doesn't have to be cold and we have to keep turning the power switch off and on. Also, there is alot of cold air that comes out of the insert when the fireplace is not on, is this normal?
We had it serviced by the installing company and it turns out we weren't the only ones having trouble with the Superme 130, that is when reps came out and did something that was supposed to solve it but it didn't.
Anyone else have this problem? Could it be a venting problem with all the cold air? We would really like to use it as supplemental heat but that's not happening.
1 yo heat n glo supreme i 30 problem with fan
we have a direct vented supreme i 30 gas insert installed in Maryland just over a year ago in Jan 2016. It got some slight use in the 2016 Jan- March season, and in November 2016 when it was fireplace time again the fan started making a noise at its lowest of 3 speeds . Control of the unit is via a remote. Initially the noise was intermittent and the first repair visit seemed to yield no answers besides the tech stating that the aperture under the firebox was so cramped the components there had moved around due to the heat. A few days later the noise recurred.
On their second trip out they discovered what they said was a loose nut in the fan and replaced the fan in about December 2016. When they replaced the fan it held up for a bit but now 3 months later there is a groaning noise at the medium fan speed . It is still under warranty but owing to multiple glitches in the install/maintain process including the ones above plus (they did not think they had to get the insert inspected but had to take care of it in December 2016 because the county area inspector who handles this zone asked me why he hadn't been brought in having stopped by for something unrelated), I'm reluctant to call this in without a better idea of what to tell them.
1) Do Supreme I 30 units frequently have fan failures of this type?
2)Is this an unusually old and unreliable model?
3) If the installing engineer mis-sized the unit for the fireplace (as they said the space under the firebox where several parts appear to be located, was cramped) are fan problems common?
We do not handle the insert or rearrange the components in any way ourselves- as mentioned the remote has been how we attempt to control it. any advice much appreciated. Thanks, Nalin