When you chose the right company, you will very rarely have these problems.
Originally posted by littledave
These are all totally reasonable suggestions. As a homeowner/customer, I would abide by all these guidelines, though I am sure many people do not and I would be frustrated in your shoes as well.
As your customer, it also seems reasonable to expect a few things from you...
-- Keep appointments that you make. When I have to take time off work to meet someone at my house for an appointment and they show up 2+ hours late, it impedes my ability to make a living. I respect your time and you should respect mine.
-- Please clean up when you are done. My house was clean when you got here and it should still be clean when you leave. (Trash, extra screws, bits of wire, etc.)
-- Come prepared. I had a situation earlier today where a guy was supposed to come out and fire caulk some holes he left on his last visit, but he didn't bring any fire caulk with him! Now we get to schedule another appointment.
-- Know the equipment that you sell and service. When you tell me something that is obviously incorrect and then I point out the correct information in the user manual, it makes you look bad and it makes me feel uncomfortable. I want you to be the expert, but I am not an idiot... I can and will read the manual. You should too.
By the way, I am not what you would call a DIY person. I rarely do anything like this for myself, but I like to understand my cars, my computers, the systems in my home, etc. This forum is a great resource that serves to educate without undermining your business. Thank you for making it so informative.