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Most of this stuff should have been done period, regardless of whether pics of the work was going to be posted on the internet, there wouldnt be a problem if they had done a decent job in the first place, everyone would have been complimenting their work instead of criticizing it, I hardly call doing a good job and giving the customer their moneys worth "Aggrevation" :rolleyes:
His bid should have covered the fine details unless you want to give the home owner a bid that covers fine details and one that does not. What kind of thinking is this? This guy bought one of the best systems he could get and I would expect all fine details(as you put it) to be covered.
my mistake when they come back like u said make sure u post the pictures and make sure u are satisified with the rework that they did,and dont forget about the warrentyQuote:
Originally posted by kcrossley
If you're going to make a comment like this you really should read the original post, which clearly indicates that I checked out their work AFTER they left. I was NOT hanging on them all day. You'll also see in other posts that I made that my intention was to "show off" their work, not criticize it.Quote:
i agree some of the stuff is due to being lazy and not caring but do u guys think that this homeowner hanging on them all day they just wanted to get the hell out of there?
[Edited by kcrossley on 02-05-2005 at 11:48 AM]
You posted while I was typing but I agree 100%Quote:
Originally posted by swampfox
Most of this stuff should have been done period, regardless of whether pics of the work was going to be posted on the internet, there wouldnt be a problem if they had done a decent job in the first place, everyone would have been complimenting their work instead of criticizing it, I hardly call doing a good job and giving the customer their moneys worth "Aggrevation" :rolleyes:
Wow. I think this scares me as much as the guy who raised his bid 25% when I mentioned I wanted permits filed.Quote:
Originally posted by bigtime
I'd say the aggravation of dealing with this was worth an extra 15% of the sales price.
I don't want to soud off about other peoples work but I can't hold my tongue on this one. I am interested to know if you got more than one estimate for the job. If so, how did it compare to the others? Also what was your feeling on the presentation and thoroughness of the comfort survey/analysis? the job looks like cookie cutter new work that we go around fixing all the time. You have some fine equipment there, unfotrunately the workmanship on the install looks sub-par. Good luck with all and I agree with the other posts regarding the install here.
Definitely talk with a TRANE Rep, maybe see if the dealer's TM will meet you, Mine comes out to see the work I do from time to time, and interact with the customer. As a TRANE Dealer, I am embarrassed for the experience you are having, I know TRANE will be too. Good luck.
I recieved two estimates. One from the independent HVAC contractor I used, the other from a larger HVAC company through Home Depot. The larger company was considerably more, a lot more. I probably shouldn't disclose any more details because from what I understand we're not supposed to talk about pricing on this discussion board.Quote:
Originally posted by boilrmakr
I am interested to know if you got more than one estimate for the job. If so, how did it compare to the others? Also what was your feeling on the presentation and thoroughness of the comfort survey/analysis?
The larger company sent out a sales representative and provided a comfort survey/analysis, which was very thorough. The smaller company did not, but both HVAC contractors recommended the same size systems.
I would have gotten one more but because I was on emergency heat and temperatures at the time were in the teens, I didn't.
I have spoken with a Trane tech specialist, only because I was concerned about my 10-year warranty and several participating members were scaring me a bit about certain procedures that may have been left out.Quote:
Originally posted by boilrmakr
Definitely talk with a TRANE Rep, maybe see if the dealer's TM will meet you, Mine comes out to see the work I do from time to time, and interact with the customer. As a TRANE Dealer, I am embarrassed for the experience you are having, I know TRANE will be too. Good luck.
The Trane tech specialist I spoke with is familair with the installer and said he is confident that the work was done properly, but is reviewing the install. Strangely, although the person is an area Trane tech specialist he works for another company, a wholesaler I believe. Is this typical?
Trane typically works for the distributer/wholesaler,does not compete but sells product to contractors.
You have every right to complain and NO obligation to tell them you are psoting here in advance.
If they had done a good job ,the would have been pround.
I just heard from my HVAC contractor today and apparently an inspector is coming out to check out the system sometime this week. What's this all about? Does the inspector work for the state or the county? Do I need to do anything in preperation for his/her inspection?
The larger company sent out a sales representative and provided a comfort survey/analysis, which was very thorough. The smaller company did not, but both HVAC contractors recommended the same size systems.
You really do get what you pay for.
Chances are you wouldn't be dealing with this headache right now if you went with the other company...
This type of work is one of the biggest problems in our industry. The work is average at best, as I have stated in a previous post. However, please keep in mind that you got what you paid for. There are a lot of really bad companies out there, but there are only a handfull of good ones. You said the other company was a lot higher. Well, there was a reason he was higher. I am a comfort consultant for my company and we are the highest in town. I know walking into each and every home that I am usually at least $1000 higher than everyone else. But I also know there is not a single company in town that beats our installations or our service. PERIOD. This type of work must be the norm for his company or else he wouldn't have made the comments about his installations prior to completing the job.
The problem is that you paid for a Ford and expected a Lexus. Equipment typically isn't what you are paying for. The installation is what you are getting for your money. I think you paid an average price and got an average install.
Also, what kind of proposal did he work up for you? Was it an actual proposal? How did he present it?