The system IS operating in the cooling cycle. Do you have the thermostat set for heating or cooling? I'm assuming nothing here since our weather is currently about 40° above normal. If you are set in the heating cycle, there is likely a control wiring problem. If you are in the cooling cycle, there could be an air flow problem, low outdoor ambient temperature, control problem, refrigerant or other problems. Sounds like it's time to call and calmly request the firms most experienced tech.
Originally posted by heatpumpowner
I checked the air handler and found the Freon line had snow all over it and the coils in the air handler and the compressor outside were iced over.