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Just need to vent alittle, I still have not figured out why some customers are excellent about paying their bills and others are not. I had 2 jobs in the morning, first invoice almost a grand. #1 customer" I will get you a check right now", #2 customer, invoice $200.00, "I will send you a check in 2 days because I want to make sure it works".#2 aka restaurant, I felt like ripping out the part and telling them to kiss my @ss. Does this sound like something someone has done before? Is it proper? What is a tech to do? My response should have been, I can not pay for the food right now, I want to make sure I do not get the ****z.... Thanks for the vent session, Just looking for some insight..
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Always inform them before hand, that all service is C O D!
If they object up front, tell them to call someone else.
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We had a customer once (from a large fast-food fried chicken chain) who wanted us to diagnose the problem only and tell him what part needed to be replaced. Then he would call us a couple of days later to install the part. Where was he getting the part? Dunno! He did this a couple of times until finally our boss had to tell him no more, we need to make money on the part mark-up as well as the labour. The customer was flabergasted! He'd never heard of such rubbish! Why should I pay the "mark-up" when I can buy the part myself?!! So one day my boss walks into his store with a big smile and says hi to the customer. "Hi" he replies...what can I do for you? Well, my boss says...I brought along three chicken legs, some frozen french fries and some cabbage. I'll give you $2.99 to cook it for me. The customer was stunned..."I can't cook YOUR food, you have to buy mine if you want me to cook it!" Then it "cliked" in to the customer. Some people just need to see it from a different perspective, thats all!
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Good point,jeffcolledge. Thanks for letting me vent...
The customer is burning bridges, and were I am, we do not have to many companies to use. I am pretty sure, the place is not doing well. Like they say, check is in the mail. Lessons of hard knocks and a great memory.
