Whole story and status 3-21-10
Here is the fine example of a "push Pull", "Hide n Seek", "Nut - shell Game"
Originally Posted by FarleyRedfield
AUG 2009 Installed. Heatcraft Freezer we piped in and connected and started. (McDonalds)
Oct 2009 Customer called with problem on-Found 1 fan motor not running and motor was open and it had power. Clear not an install problem. Ordered and replaced fan motor Heatcraft said "No Labor warranty From Us, see Equi-Guard"
ALso discovered at same time on the Condenser A bad vibration caused by A condenser fan blade or motor. Clear also not from our install, Ordered parts and corrected both. Heatcraft again: "No Labor warranty From Us, see Equi-Guard ". No problem and claims filed
Nov 2009 Another evap fan out. same thing power but no motor - open motor. same thing not an install related problem. Same thing again (other claims were in process at this time) and this time I just went directly to this Equi - Guard which had originally told me the procedure and I still had not been paid from 1st 2 calls. Told same thing and sent 3rd claim to them.
Dec 31, 2009 Last call on the freezer with NO fans running. Found "Special fuses" blown on circuit from condenser feeding the evaporator coil. The customers maintenance man said to by pass fuses temporarily to find problem I did this and found a wire pinched between the inner coil divisions and the coil-pan. I ran new wire for the fan motors down stream and this corrected to problem. Installed the 2 spare fuses Heatcraft provided. Now clearly not an install problem and due to the fact that the power was present and the new fan motors worked after replacement problem solved. The time spent would have not been any less had this wire problem showed up on first call.
Now Heres the rub Nothing paid to me as of today. Im not filing with Equi-cut my price - Guard again. for several reasons among them not timlely, wont pay full amount, guessing they will say why didnt you fixt it first time ? I did. They want to put off processing. The Customer McDonnalds have their own maint man and he could have done all this and would have done all this had it been out of warranty so they are the ones that ultimately have the benefit of labor and materials and initiated the service call so I intend to file lien on this franchise store and sent a letter of intent stating so.
Since the letter Ive got calls from the holders of equiguard. Which I told them I have no reason to resubmit anything. Ive done it 2 times and a 3rdwont change anything just send me a check, A GOOD ONE) ,
And believe it or not Heatcraft of all places!
Yes now the drummer is beating a different drum.
All of the sudden Heatcraft says the equipment is owned by them, which I quickly called that bluff saying "I was born at night but not last night". This guy from Heatcraft was not going to cover any labor now all of the sudden they want to offer to pay the bill. Go Figure? Being tired of the equiguard run around now the manufacture wants to try another type of run around? I told both of these "Gentlemen, using the phrase in lieu of being censored" He had a fine line about "his friends at equiguard", how he had "known them for years" I didnt give a care who paid but if I didn't have the check the lien will be filed. The Heatcraft guy assured me he didn't want me to have further costs involved so he would be getting me out a check. I reiterated just as long as I get it before lien is filed, if it crosses in the mail their will be more due and the check returned then they can sent the check to McDonalds Rest who I will be looking to for full payment and settlement.
NOW Im in the last week and by Wednesday I will either have a check or a lien.
Just in case anyone is interested, and a shorter version:
Equi-Guard - use at your own risk. (Not a good bet for my money)
Heat craft - ditto and Im not sure if they have a separate labor warranty for direct purchasers such as McDonalds or not but sure strange I got the "no big deal we dont have anything to do with it" to "Im sending you a check" which I am still waiting for. So ask for clarification and a certificate in case you have a nightmare like mine. The real thing I hate is that United Refrigeration (a fine supplier and wholesaler) has to handle the Heatcraft parts. And this cant be good for their customer relations form other people. They dont deserve any manufacturer with this attitude. And neither do we.
I will post back on developments:rules:.
I'm glad I'm not the only one
Originally Posted by AlanMor
This is what I have done too, good way to find out if shady, if they accept bogus info.
For phone calls, just put the phone down and walk away. You save someone else from getting one or two calls.