So, in case you were interested in an update
I spoke with the head sales and head install guy at the company--they were actually prompt in getting back to me and were extremely apologetic, so at least the company has that going for them. They agreed with what you were saying, that he couldn't have guaranteed me much of anything with my furnace, and they agreed with me that there was definitely a difference with what I was told I was getting and what I got.
Originally Posted by Mr Bill
They offered me three options:
1) They'd replace the 14.5 SEER single-stage unit with a 16 SEER two-stage unit since that would satisfy the two things the sales guy told me (although they said that with my old furnace, the two-stage wouldn't actually add any efficiency.
2) They'd just give me back $400 to make up the difference between the unit I was promised and what I was sold.
3) They would do option #1 of replacing the unit with the Rheem 16 SEER two-stage, but would also replace the furnace, so that I'd have an entirely new system, with a new thermostat, and that they'd do it all at their cost, which he said would cost me an extra $2800 for everything installed. He's e-mailing me a proposal so that I have it all in writing.
Any thoughts? I sort of lean towards option #3, especially if it gets me extra warranty or service and if I can have him come down a bit on the price. But, obviously, I don't want to pay more money if I'm just getting burned further.