On behalf of Testo, please accept our apologies for delay. The “out of office” message was at an individual’s desk rather than going to the general Service phone extension. We have corrected that situation to make sure the coordinator’s calls are forwarded to someone in the office. As this is likely a warranty issue, there is good chance this is already in process to be returned. Please contact me at firstname.lastname@example.org so that I can confirm the status of your meter. Thank you for bringing this our attention.
Mr. Bickers is a representative of Testo tools.
The membership committee will make exemptions for tool reps, manufacturer reps, or anyone else who the membership committee deems fit.
Like Mark I have sent mine in twice with no problems.
Within the first year they just sent a new in the package set.
No problems so far with service.
It takes about two weeks or better, but hey....
After the disaster that was the 2nd generation 523, then 2 failures of my 550, I lack confidence, especially in light of the abuse my Digi-Cools seem all to happy to take in stride...
They treated me quite well shortly after I bought my 510. I dropped it by accident and the screen cracked, sent it in and didn't expect anything. They notified me that it couldn't be fixed but they would send me a new one for half price. I was ok with that, thought I would have to buy a new one for full price.
I have also had the 550 and couldn't recommend it.
My avatar is Willis Carrier. The grandfather of modern air conditioning.
Well.... WHAT you LOOKIN' at, WILLIS??????? :-)
Sent from my hand me down iPad....