Trane ComfortLink II

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Originally Posted by pderas

However, my position is that cutting edge technological innovation requires the same sort of tech support that we all expect from any other gadget we pay an arm and a leg to own.

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3 years ago it was cutting edge technology. But as with anything electronic, after 6 months to a year. It isn't cutting edge anymore.

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Originally Posted by pderas

No. I do not have remote access enabled. And how in the world would I know that as of last August there was no monthly fee for remote access? I get no communications from Trane or the installing company. Again, Trane is missing the boat. Thanks for the tip Chuck.

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I got an email from Nexia or schlagelink since I originally had it connected.

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Originally Posted by chuckcrj

I got an email from Nexia or schlagelink since I originally had it connected.

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That's nice. Hmm. Don't you think that Trane should be doing this?

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Originally Posted by pderas

That's nice. Hmm. Don't you think that Trane should be doing this?

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No. Ingersol Rand owns both Trane and Nexia. Nexia is the home automation and security division and you have to go through them for the remote access setup on that thermostat

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Originally Posted by chuckcrj

No. Ingersol Rand owns both Trane and Nexia. Nexia is the home automation and security division and you have to go through them for the remote access setup on that thermostat

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So, How is that done?

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Originally Posted by pderas

So, How is that done?

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Should be in the manual.

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Originally Posted by pderas

I called Trane Customer Service and their response was: "We don't answer technical questions here. You'll have to contact your local Trane accredited service person."

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You would get a similar response from virtually any HVAC equipment manufacturer you called directly.
In most cases, even we as contractors don't get direct access to support from the manufacturer, we have to go through the equipment distributor.

Silverspur, this is the Ask Our Pro's forum, and only Pro members that have been vetted by the AOPC may post advise, commentary or ask questions of the OP here.

You can find the rules for posting and qualifications here.

Your post has been deleted.
Further infractions may result in loss of posting privileges.

I have a Trane comfort link II class this morning. This is what most all dealers have to do is go to this classes and stay up to date with this products and others that Trane offers!

This is why it's best to call a pro out. The person you are talking to through Trane has very little knowledge of the product compaired to Trane field service tech. That is who is doing the training this morning.