I purchased a new Mt Vernon Pellet Stove "Advanced Energy" last Friday (11/10/06). Took the wood stove out and installed the new Mt. Vernon on Saturday (11/11/06) and plugged it in. Nothing works!!!!!!!!! Contacted dealer at 2:30 PM of which they commented their was nothing they could do till Monday morning. Called Quadra-Fire's 800 number, but their office is closed. Well on Monday morning (11/13/06) I got a call from the dealer of which they said they would come to the house to check it out. They checked it agreed that nothing appears to be working. They called Quadra-Fire and did some trouble shooting? They will be sending a new thermostat. Asked them to overnight it so we could have some heat the following day. Didn't get a call back confirming that they would be shipping it out. At 5:00 EST I called Quadra-Fire, took around 40 minuts till someone answered. They were real pleasent on the pnone and helpfull/sympothetic. Explained to her problem w/ screw falling out of power supply and that it needs replaced. She asked me to check the voltage on the red & white wire connecting to the circuet board. But could not get any current reading. Asked her to send me a new power supply. But no, she has to go through the dealer. Gave her the dealer phone number. She called the dealer, then called me back, stating that a service person (Dealer) would once more stop at the house in the morning. Boy what a put off. On Tuesday morning (11/14/06) the dealer had 2 service people stop in to trouble shoot our problem. They tried contacting Quadra-Fire at 9:30 AM EST and couldn't understand why they were not accepting any phone calls. At 9:50 they left. My wife calls me at work and said they just left and did nothing to fix the stove. I took off work and came home and called Quadra_Fire. Explained to them how it appears no progress is being made here. Explained to her what I had tested in reference to the power supply. She said once more, she would contact the dealer. The dealer calls and says they ordered a new thermostat. The thermostat is the problem. Stoped in at the dealer and explained to them that they need to order a new power supply. Dealer stopped at the house and then called me at work to find out where the power supply was located. The dealer has expresed to me that they really have no idea as to how this stove works.
Is their any way to get through to Quadra-Fire so I can get the required needed parts for getting this unit to work?????????????