What type of world do these people live in?
Not sure how many other guys are in house and do general maintenance on building in addition to comfort cooling. We do everything at our group of buildings and some of the stuff that you hear from tenants you say to yourself "what type of place do these people live"? I hear a rattling from the cieling, yeah thats the air handler on the roof barely can even hear the thing. "Oh my God there is a cockroach in here, oh I dont see it maybe it flew away" Well if it is flying its not a cockroach. Or "its cold in here". I wanna say lady its 73 which technically in your lease we have to provide between 68-72 so zip it, but you cant and tell them you will make some adjustments and never do. Go check in with them the next day and they say that it was perfect whatever you did worked great. Just my rant for the day.