In my world, I'd never write off a customer for asking questions. I used to sell auto parts (retail) and I had many customers who wanted to know how I knew what they were buying was the right part. I never showed them the door and told them to go somewhere else.
He spent over 3 hours in my home with his young sidekick, doing his web site's "as advertised" FREE Whole House Check-Up, including Infiltrometer Blower Door Test, Air Leakage Evaluation, Electronic Air Flow Capture Hood, Air Flow Diagnosis, Infra-Red Thermal Imaging (cool camera), measuring outside and inside and windows, and completing Manual J block load calculations.
I think he was expecting to find a house that needed a LOT of "fixing" (i.e., money in his pocket), so when he considered how little he'd get out of me in modification work (house is pretty tight), and how little he'd make by selling me the equipment "at cost", he moved on to greener pastures.
Too bad for me, but I can see how that might happen and be in HIS best interests.
Also, my home is right at the southern boundary of his service area... quite a drive from his location. I had to extend the mileage on the Comfort Institute website to 75 miles when I did the search to even get his company to show up.... after the first two "local" guys turned out to be a waste of my time.
There is a 4th Comfort Institute member contractor listed at 99 miles from my location, but I'm NOT calling him..... I give up on Comfort Institute...... sorry jtrammel.
I am a broan dealer in Brevard county. I know the guys at the cocoa branch and would be able to work with them on giving you a quote.
I would have walked too, and if he or his office would have asked the right questions, they probably wouldn't have come.
This industry is one of the last real trades left in america, where the quality of the install means everything. Most of us are NOT going to install someone else's "discount equipment". The ones that typically do install "anything you want" don't care about the install, only selling the job and worrying about the install later (or never)
In my younger days, if you wanted trane, I would get it. If you wanted York, I would get it. Today, I don't do that. With modern equipment, it is too much a hassle to deal with all the warranty,s, installation requirements, installation clearances, etc.
I need to clarify the issue of "discount equipment". I contacted this contractor through the Comfort Institute website as a "last report" in trying to get someone to quote me the RIGHT equipment based on what my house needs to make me comfortable. Other quotes I'd received were not based on Manual J or other testing and (because of this forum) I was so afraid of oversizing.
I had no idea what equipment he would recommend... no idea what brand he dealt with. Furthermore, I would never EVER consider getting my own equipment and trying to have someone install it. I know better than that!
Finally, my son may manage the RE Michel in Orlando, but that's his business. He lives in Seminole County and I live in Brevard County and we don't talk HVAC when I visit his family or they visit me, so I had no idea what RE Michel sells or doesn't sell. However, I did mention my son's employment when I told the contactor about the repairs my son had done for me "at cost" a few years ago.
After he spent 3 hours testing the house, he provided HIS recommendations based on Manual J..... HE offered two options in the Broan line. When he described the IQ Drive, I was quite impressed and very interested. He was to provide the quotes by email, but before he left, HE mentioned that Broan was sold by RE Michel, which is where he gets his equipment. HE offered to contact my son and get the equipment through his dealorship using my son's employee discount. He told me he ALWAYS does this for relatives of RE Michel employees.
So the "discount equipment" was HIS idea, not mine. I would have never known about this option and would have been just as happy to get his "regular" quote if he hadn't made the offer.
I see you hold a CMC license (Certified Mechanical), not a CAC (Certified Air Conditioning). I'm not familiar with the CMC license... is that for service calls and/or ductwork only, or can you do AC installs under that license?
Also noted you don't have an * in your monicker, so I'm not sure you're allowed to post a response here.
For the money you are talking about with the high end systems you may want to look at geothermal. EER on Geo units can exceed 20, a substantial improvement over air cooled units.
With all the utility company rebates and instant cash from the mfg., the price difference between the "Cadillac" and the "Kia" models in the Trane lineup is just a little over three figures, so I'm not sure the benefit of going with a lower SEER at this time.
BTW, thanks for the link! Very informative!