Originally Posted by
Dave27519
Gary - I agree with your interpretation, however, here is the specific item in the Goodman contract my contractor pointed to that they say allows for charge of diagnostic fees. They sent me a copy of the T&Cs with yellow highlight on the words below to "prove" they are justified in charging the diagnostic fee:
"PURCHASERS RESPONSIBILITIES - you will be responsible for the costs of any service call requested to demonstrate or confirm the proper operation of the Product(s), to correct an improper installation, or to correct malfunctions in the Product(s) related to the operation of the Product(s) in a manner not prescribed by, or cautioned against, in the Goodman Operating and Installation Instructions."
I believe my contractor got it wrong and my interpretation of this section is that if the contractor comes to my house and finds the system is working properly and that he has to "demonstrate" how to operate the system (due to user error) or "confirms" that the system really is working properly, then the purchaser (me) is responsible to pay for the service call (this is perfectly acceptable, if the system is working it's not a warranty call and I should pay the contractor for his time).
In general, the whole agreement has numerous areas of wording that I interpret to mean the purchaser should have no out of pocket expenses during the warranty period. It is curious though that the word "diagnostic" does not appear anywhere (either as a covered or non-covered expense) and even more curious that Goodman warranty dept seems to agree (or at least leaning toward agreeing) with my contractors interpretation.