With other brands like Carrier or Lennox I can purchase/sell higher levels that pay more for warranty repairs, they cost a great deal more than what Goodcare cost.
You are telling me that when you wreck your car there is no deductible, or when you have an extended warranty on a car there is no deductible. I will tell you on an automobile extended warranty there is a deductible on most unless you pay for the upper echelon products.
1. The Goodcare written T&C's are vague on "diagnostic" fees. From my perspective (As the HO), they seem to be written that ALL labor (including diagnostics) are fully covered and I am pretty sure I was told when I bought the warranty that there would be no out of pocket expenses. (Although I admit I don't remember with 100% certainty). At best, the diagnostic fee is an inadvertent loophole in the Goodcare contract, at worst it was written to be deceptive on purpose.
2. Because Goodman does not specifically mention "diagnostic" fees in the T&C's I could see where a contractor can take the opportunity to charge this fee for extra profit. Again, this feels like a "loophole" to me.
3. Seems some contractors do charge this fee, others do not. I will be looking for one who does not as I believe this is what the Goodcare contract says.
4. Goodman's warranty dept so far has not taken a strong position on this either way and in fact at this point seems to lean toward the contractor position that this fee is OK. (I'm still emailing and talking back and forth with them and will post the resolution).
5. It's hard for me to believe that this issue has never come up and that Goodman has not taken a position one way or the other. Could it be they are afraid to tell the contractors that do charge diagnostic fees they no longer can do so for fear they will start pushing Carrier, Trane, or another brand to their customers?
This thread has got me curious.
I might just find out what Goodman's position is if a dealer asks them. It may not be the same as if a HO asks them because of liability issues. Even if they told me it was OK to charge a fee I still wouldn't. If I felt I needed to charge a fee I wouldn't sell the warranty to begin with.
Guess someone did not like my post, and I was being really nice. :grin2:
We've been a goodman/amana dealer for decades.
It has always been:
1st year, 100% free, unless it's something we didn't do, or a completely imagined problem. Even then we sometimes let it slide.
Anything after that has a diagnostic fee.
Warranty coverage is for the part, and the labor (if purchased) to replace the part. Not the labor to find the incorrect part, or any damage caused by the failed part (coil pan leaked, and water damaged something in your basement).
You sell a Goodcare 10 year labor warranty.
The labor to replace the bad part is free but the labor to find the bad part is not. That sounds like double talk.
The warranty company has already accounted for things like recovery, refrigerant, diagnostics, etc. in the amount of hours allotted to do the job. I couldn't look a customer in the eye that I sold the warranty to & tell them I've got to charge a diagnostic fee to find a bad capacitor.
On page 3 under "Service Rate Schedule", it states: "Reimbursements for labor, travel time, diagnostics and shipping of parts are all built into these reimbursement allowances."
Seems like any contractor charging the customer diagnostic fees is "double dipping" from Goodman and the customer. What I don't understand is why Goodman is not taking a solid position, especially if they already are reimbursing contractors for diagnostics?
Isn't diagnosing the problem "related to the replacement of Goodman parts"? You can't make a repair or replace a part without first diagnosing, so clearly they are related. Also the statement "no cost to you"? To me that very clearly means what is says, "no cost to you". If the intention of this agreement was to allow contractors to charge a diagnosis fee wouldn't the T&C's be written "The only cost to you is the diagnosis of the problem" and not "no cost to you"?